Gifted | How to re-send a voucher
This article covers how to re-send both e-vouchers and postal vouchers.
Postal Vouchers:
If you re-dispatch a voucher via the post from your property, we recommend contacting support@journey.travel to request the voucher code is regenerated to ensure only the intended recipient can use the voucher.
If your property self-fulfils, you will also be able to update the order status to 'Redispatched' when re-sending an order. To do this select Fulfilment from the left-hand bar, and then click on the 'Redispatch Order' button at the top of the screen. You have to enter an order reference or voucher code for an order that has a status of 'dispatched' for this to work.
If Gifted fulfils for you and you do not have the ability to re-dispatch the order from your property then please get in contact with support@journey.travel and we can advise you further depending on the circumstances.
E-vouchers:
Log on to your Gifted portal.
Click on ‘Find an Order’.
Search for the order using the voucher code drop-down. Select another method such as order reference if you do not have the voucher code.
Once you have located the order it will look like this:
Click on the ‘Items’ tab.
Check to make sure the email address is correct. (Location shown below)
If the email address is incorrect, click on the Edit button. Enter the new email address and click on Update.
If you update the delivery email address a new voucher code will automatically be created to ensure that only the intended recipient has the valid voucher code. These changes will also be stored in the audit notes.
If the email address is already correct click on the 'Resend Voucher to Recipient' button. you may also wish to 'Download the Voucher PDF' and email a copy of the voucher directly to the customer if they have emailed in.
Related Articles
Gifted | How to regenerate a voucher code
You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...Gifted | Spaday.co.uk Voucher Redemption
How to redeem your Spaday.co.uk vouchers: Login to https://admin.wearegifted.co.uk/ with your unique login to access the Spa Day Gifted page (e.g StoneSpa@SpaDay.co.uk) If this is your first time redeeming a voucher, please email liz@journey.travel ...Gifted | How do I generate a new voucher code?
If a customer calls up and claims they never received their postal voucher or that they’ve misplaced it, you may want to change the voucher codes to ensure the voucher can only be used by the intended recipient. Re-generating the code will then make ...Gifted | How to delete a voucher
Not to be confused with deleting orders that have been placed, this guide aims to show you how to delete entire voucher types when you no longer want to have them available to sell. This will not affect the data within any past orders or your ...Gifted | How to unredeem a voucher
Notes: You cannot partially unredeem a voucher. Therefore, if you have done multiple partial redemptions, and only the last one was a mistake, you will need to unredeem the voucher entirely and then re-issue the correct partial redemptions. This ...