⏱ Estimated time: 2 minutes
👤 Role: Spa Managers, Reception Managers, IT Administrators
How to manually refresh your diary columns in Premier.
Why this task is essential for maintaining online treatment availability.
Navigating the Site Settings menu to find booking options.
Use this guide if your treatments have suddenly stopped showing availability on the storefront, particularly for dates further in the future. In Premier, "Columns" represent the daily slots available in your diary; if these have not been extended, the system has no "blank pages" to write new bookings on, causing the website to show no availability.
Key Logic:
Premier requires the diary columns to be "drawn" for a specific period into the future. If your system is set to extend these automatically but fails, or if a guest is trying to book beyond your currently extended window, you must manually trigger the extension to open up those dates for sale.
Access to Premier Software (Manager Module) is required.
Check your storefront to see if availability disappears after a specific date (this usually confirms that columns need extending).
Log into the Manager module of your Premier software.
Go to the General Menu in the top navigation.
Select Sites and then click into Site Settings.
Within the Site Settings pane, select Booking Options.
Locate and click the button or option for Extend Columns Now.
The system will process the request and "draw" the diary slots for the next designated period (usually determined by your global settings).
Refresh your ecommerce storefront.
Search for treatments on the dates that were previously showing as unavailable.
If slots now appear, the issue is resolved.
Check Your Automation: While you can extend columns manually, you should verify that your Premier "System Scheduler" is set to perform this task automatically every night. This prevents your storefront from "running out" of bookable dates in the future.
Still no availability? If extending the columns does not fix the issue, the problem may lie with your staff rotas or appointment settings. Please refer to our troubleshooting guide: [No availability showing for treatments].