👤 Role: Spa Managers, Ecommerce Administrators
How to enable specific treatments/appointments for online booking.
Essential configuration checks for staff and room synchronization.
How to manage start/end dates for web visibility.
Use this guide when you have created a new treatment or service in Premier and want it to appear on your ecommerce storefront. Without these specific "Web Bookable" flags and resource allocations, the platform will not be able to "see" the appointment or find available slots for guests to book.
Key Logic:
The platform acts as a window into your Premier diary. For a treatment to be bookable, the system must find a "Triple Match": a Web Bookable Appointment, a Web Bookable Staff Member with a valid rota, and an available Room/Facility. If any of these three links are missing, the treatment will appear as "unavailable" online.
Access to Premier Software (Configuration/Administrator) is required.
Ensure the treatment has a price and duration already assigned in Premier.
Confirm that your staff rotas are published for the period you wish to sell.
Open Appointment Codes in the Premier Configuration/Administrator module.
Select the specific appointment/treatment you wish to activate.
Click on the Site Details tab.
Tick the 'Web Bookable' checkbox.
Start/End Dates: * To make it live immediately, leave the Start Date blank or set it to a date in the past.
Warning: If you set a future start date, the item will not appear on the storefront until that date is reached.
Leave the End Date blank unless you are withdrawing the service.
For the appointment to successfully "sync," the technical settings must match your diary structure.
Intervals: Ensure the Appointment Interval (e.g., 15 mins) matches your Staff, Room, and Facility intervals. If they differ, the system may struggle to find valid start times.
Site Allocation: Ensure a site has been correctly allocated to the appointment.
Staff/Room Requirements: Ensure at least one Staff member and one Room (or Facility) are allocated to the treatment.
Even if the treatment is web-bookable, it cannot be sold if no "web-bookable" staff are assigned to it.
Go to Staff Setup in Premier.
Ensure that the staff members qualified for this treatment are also marked as Web Bookable.
Verify that these staff members have a Valid Rota uploaded; without a rota, the system sees 0% availability.
The Hidden Staff Member: If you want to sell treatments online but don't want to assign them to specific people yet, some spas create a "Web Staff" profile. As long as this profile is marked as Web Bookable and has a rota, the platform can take the booking, which you can then reassign to a real therapist later.
The "Past Date" Rule: A common error is setting the "Start Date" to today or tomorrow. Because of time zone differences and sync cycles, always set the start date to yesterday (or leave it blank) to ensure the item pulls through to the storefront immediately during the next [Manual or Automatic Import].