Journey Support Centre | Help, Guides & FAQs

Important Notice: Support Desk Closure


Please be advised that our support desk will be closed on Wednesday 13th May 2026 while our team participates in a focused training and development sessions between 09:20-10:00. These sessions are an important part of our ongoing commitment to enhancing our service and ensuring we continue to support you as effectively as possible.

If you require urgent support during this period, please email support@journey.travel

We apologise for any inconvenience this may cause. Regular support hours will resume on Wednesday 13th May 2026 at 10:00am.

Thank you for your understanding.

    • Popular Articles

    • Cancellations

      Managing Online Cancellations ⏱ Estimated time: 10 minutes ? Role: Reservations Managers, Front Office Managers, Spa Managers, Finance Teams What you'll learn: How the Consumer Cancellation Feature empowers guests to manage bookings. The system ...
    • Signing-Up To The Support Centre

      Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...
    • Checking & Updating Your Support Tickets

      The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...
    • 'In Progress' and 'Unconfirmed' bookings

      Managing ‘In Progress’ and ‘Unconfirmed’ Bookings ⏱ Estimated time: 10 minutes ? Role: Reservation Managers, Spa Managers, Reception Teams, E-commerce Administrators What you'll learn: How to identify and define ‘In Progress’ orders across different ...
    • Imports

      Imports (Spa and Rooms) ⏱ Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...