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🎓✨Journey University

Got a new member of staff in your team?

Help them get up to speed faster with Journey University, our online learning platform designed to make mastering our EMS software simple.

📘Structured courses

Step-by-step courses, practical videos, and guided training they can follow anytime, anywhere.

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💬Support to get started

Ready to get started? Use our live chat, available in the bottom right of this page, and we'll sign them up so they can get started straight away!

    • Popular Articles

    • Ecommerce Platform | Cancellations

      Our Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...

    • Signing-Up To The Support Centre

      Welcome to the Journey Help Centre! You are able to browse all of our Help Centre articles without signing up, but there are additional benefits to registering, such as being able to log a new support ticket and the ability to check on the status of ...

    • Checking & Updating Your Support Tickets

      The Journey Support Help Centre is not just a great place to find the answers to your product questions, you can also see the latest updates on your Support tickets and even add additional information to your tickets for the attention of our Support ...

    • Ecommerce platform | 'In Progress' and 'Unconfirmed' bookings

      Definition: For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means the payment has been successfully taken, but one or more items have not been integrated into the relevant system. For retail orders, it will signify ...

    • Ecommerce Platform | Imports

      Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...