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    • Ecommerce platform | 'In progress' and 'Unconfirmed' bookings

      For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...
    • Ecommerce Platform | Checklist: making treatments bookable

      Treatment availability in ecommerce platform will always reflect the setup in Core. To ensure that treatments can be booked online, and availability and pricing shows correctly, please follow this checklist. Detailed instructions for each element can ...
    • Gifted | How to check your stock levels

      When Gifted posts out vouchers/fulfils for you, the fulfilment team monitor your stock levels to ensure that you won’t run out of anything. It is important that you are aware of your stock levels and that you can arrange for more stock to be sent to ...
    • Gifted | Sending stock to our Fulfilment Centre

      All stock needs to be delivered to the below address, ensuring that the hotel name is clearly marked on the outside packaging. It is worth noting that while our Fulfilment Centre is in-house, all deliveries are sent to the below address due to the ...
    • Gifted | Create a Voucher

      Step One - Initial Set-up: Log on to Gifted. Click on ‘Vouchers’ on the menu on the left-hand side. Click ‘Create a Voucher’. Type in the name you want to give the voucher. Select the category (Food & Drink, Spa etc) - use the drop-down tab to ...