Correcting PC Location Settings

⏱ Estimated time: 3 minutes

What you'll learn:

• How to identify the correct PC Location for your workstation.

• How to ensure your terminal is associated with the correct Till.

• How the PC Location impacts Stock Room access and Postcode lookup features.

• How to use browser maintenance (Cache/Cookies) to force a location reset.

When should I use this?

This is the primary troubleshooting step for any workstation-related issues. You should verify your PC Location every time you log in.

Key Logic: In Premier, the PC Location dictates more than just hardware. It determines which Till is associated with your session and which Stock Room the system pulls from. If you are logged into the wrong location, you may inadvertently process transactions against the wrong till or encounter errors with Postcode validation.

Before you start:

• Ensure you are at the correct physical workstation.

• Note down your computer name (found on a physical asset tag or via Windows Settings > System > About).

Step-by-step:

1. Clearing Cache and Cookies and Accessing the PC Location Screen

If the system "remembers" the wrong location or the dropdown is not updating correctly after you have selected a new one, you must clear your browser data.

• Action: Log out of the system, then go to your browser settings (usually Ctrl + Shift + Del) and clear your Cache and Cookies. This forces the browser to "forget" the previous session and allows you to select the correct location fresh upon your next login.
  

2. Match the Software to the Hardware

Click the PC Location dropdown menu. You must select the name that matches your physical computer exactly.

• Selecting the correct location ensures the system links you to (any of the below which are eligible)
  

• The correct physical cash drawer/till 
  

• The correct PDQ machine
  

• The correct Printer
  

• The correct Stock Room you are working from
  

• Location-based features like Postcode lookup.
  

3. Performing a "Clean Sign Out"

To ensure the new settings take effect and to avoid account overlap, use the "Clean Sign Out" method:

• Step A: Click the Account Circle (User Icon) in the top right-hand corner and select Logout.

• Step B: When the Microsoft "Pick an account" screen appears, ensure you sign out of the cloud session completely to refresh the connection.

Best practice:

• The "Universal Fix": Before reporting issues with till imbalances, PDQs not responding, missing stock, or postcode errors, always verify that your PC Location is correct.

• Force a Refresh: If the PC Location box appears greyed out or won't let you click it, clearing your browser cache (Step 3) is usually the quickest fix.

• Full Logout: Always use the Account Circle logout method. Simply closing the browser window may leave the previous user's location and till association active for the next person.