Gifted | Cancel an Order
A guest has just placed an order, but they call up to say they need to cancel it. What do you do? Cancel it with our simple ‘cancel order’ process.
If a guest calls up weeks or months after they placed an order and say they no longer want it/ask for a refund, we recommend following the standard ‘refund’ procedure within the payment tab. However, an order can be cancelled within Gifted at any time when necessary by following this guide on how to issue a refund.
Cancelling an Order
Log on to the Gifted portal
Find the order that the guest wishes to cancel (Search for it via the drop-down filter if necessary)
This will then bring up the order
Click on the ‘Payment’ tab
Click on the ‘Cancel Order’ button
You will see a pop-up like this:
Press Enter or click on the 'OK' button (please note this will automatically cancel the order, issuing a full refund back to the guest too)
The order status will now show as cancelled
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