Gifted | Process a Refund
If a customer has decided they no longer want the voucher they have purchased or would like a partial refund, please follow the below steps to issue them with a refund.
IMPORTANT: Please note that all refunds need to be processed through the platform and cannot be done directly through Stripe.
Log on to your Gifted platform
Select ‘Find an Order’ from the top selection
Search for the order in question via one of the parameters shown below.
Once you have found the correct order, select the 'Payment' tab.
You will then see a breakdown of the payment on the left-hand side (item, postage, packaging).
On the right-hand side is the refund section. Here you will be able to refund the desired amount.
Type in the amount you wish to refund and the reason for the refund. Partial refunds are accepted. If we have dispatched your postal order and you would like to also refund the postage value please contact us at support@journey.travel.
Click ‘Process Refund’
This will then start the process.
The money may take up to 14 days to enter the customer's account.
Related Articles
Gifted | How to regenerate a voucher code
You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...Gifted | Glossary
The Gifted Glossary is designed to clarify our terminology and ensure you feel confident navigating any platform-specific language we use. So, what do these terms mean? Announcements Announcements let you create pop-ups or banners on your Gifted ...Gifted | Cancel an Order
A guest has just placed an order, but they call up to say they need to cancel it. What do you do? Cancel it with our simple ‘cancel order’ process. If a guest calls up weeks or months after they placed an order and say they no longer want it/ask for ...Gifted | Online redemptions text toggle in Gifted
If your ecommerce site with Journey is set up to support online Gifted voucher redemptions, you can now include online redemption instructions directly on your Gifted vouchers. This makes it easier for customers to understand how to redeem their ...Gifted | Outstanding voucher report
Here is how to produce a report of all active vouchers that can still be redeemed in Gifted. Process: Log on to your Gifted platform. Click ‘Reports’ on the left-hand side. On the left, under 'Vouchers' select the 'Sold' option. When selecting dates ...