Ecommerce Platform | Troubleshooting problems with tables/dining
If you find there are issues with availability for your restaurant bookings, there are 2 common causes to check:
ResDiary promotions are not set to use the ecommerce platform channel. Please click here to see our full article on using promotions with ecommerce platform
ecommerce platform restaurants are set to exclude the time period in question - See further details below.
Amend ecommerce platform restaurant configuration
Login to ecommerce platform
Click Tables from the left-hand side menu
Click 'Edit' next to the restaurant that you wish to edit
Scroll down the page and find the fields for opening and closing times
Enter correct times in hh:mm:ss format
Click 'Save Restaurant Configuration' button
Go back to the storefront, refresh your site and check that the correct times are now showing.
If neither of these options resolves the issues that you're finding, please contact Journey Support (support@journey.travel) for further troubleshooting assistance.
Related Articles
Ecommerce Platform | Troubleshooting treatment availability
Issue one: Individual treatments are not showing availability consistently Step 1: Treatments Checklist If individual treatments or dates aren't showing availability, you should always begin by carefully checking that Premier is configured correctly. ...Ecommerce Platform | Rooms: payment options
Overview Payment options are not currently rate-specific, therefore the deposit/deferred payment option which you set up will be applied to all of your rates. By default, ecommerce platform sites are set up to take full payment at the point of ...Ecommerce Platform | Creating a new restaurant
Please keep in mind that the Resdiary team would have set these restaurants up to pull through to ecommerce platform. If there is a restaurant that doesn't appear on our list then please contact the Resdiary support team. To set up a completely new ...Ecommerce Platform | Imports
Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...Ecommerce Platform | Checking spa day inclusions
Although Spa Days always need to be set up within Premier, you can still see all of the inclusions and selections of the Spa Day within Journey's ecommerce platform once it’s pulled through. This is great for troubleshooting and having more ...