Ecommerce Platform | Troubleshooting problems with tables/dining

Ecommerce Platform | Troubleshooting problems with tables/dining

If you find there are issues with availability for your restaurant bookings, there are 2 common causes to check:

  1. ResDiary promotions are not set to use the ecommerce platform channel. Please click here to see our full article on using promotions with ecommerce platform

  2. ecommerce platform restaurants are set to exclude the time period in question - See further details below.

Amend ecommerce platform restaurant configuration

  • Login to ecommerce platform

  • Click Tables from the left-hand side menu

  • Click 'Edit' next to the restaurant that you wish to edit

  • Scroll down the page and find the fields for opening and closing times

  • Enter correct times in hh:mm:ss format

  • Click 'Save Restaurant Configuration' button

  • Go back to the storefront, refresh your site and check that the correct times are now showing.

If neither of these options resolves the issues that you're finding, please contact Journey Support ( for further troubleshooting assistance.

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