Ecommerce Platform | Troubleshooting problems with tables/dining
If you find there are issues with availability for your restaurant bookings, there are 2 common causes to check:
For ResDiary - ResDiary promotions are not set to use the ecommerce platform channel. Please click here to see our full article on using promotions with ecommerce platform
For ResDiary or SevenRooms - The restaurants are set to exclude the time period in question within our ecommerce platform. To resolve or check this, please follow the steps below:
Login to our ecommerce platform
Click Tables from the left-hand side menu
Click 'Edit' next to the restaurant that you wish to edit
Scroll down the page and find the fields for opening and closing times
Enter correct times in hh:mm:ss format
Click 'Save Restaurant Configuration' button
Go back to the storefront, refresh your site and check that the correct times are now showing.
If neither of these options resolves the issues that you're finding, please contact Journey Support over livechat at support.journey.travel for the quickest response (or over email at support@journey.travel).
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