Ecommerce Platform | Enabling ResDiary Promotions and Menus

Ecommerce Platform | Enabling ResDiary Promotions and Menus

⏱️ Estimated time: 4 minutes

👤 Role: Restaurant Managers, F&B Teams, Platform Administrators

What you'll learn

  1. How to link your ResDiary promotions and menus to your live web storefront.
  2. How to locate the correct channel distribution settings inside your ResDiary portal.
  3. How to save your settings so your promotional dining offers are instantly bookable online.

When should I use this?

Use this guide when you create a new menu, special offer, or seasonal promotion in ResDiary and need it to appear as an option for guests using your online booking storefront. If this channel link is not switched on inside ResDiary, the promotion will not show up on your website.

Before you start

  1. Ensure you have active login credentials for your property's ResDiary account.
  2. Confirm that the promotion or menu has already been built and priced inside ResDiary.

Step-by-step

1. Locate your promotion inside ResDiary

  1. Log in to your ResDiary portal.
  2. Go to the Promotions section in your main ResDiary menu.
  3. Find the specific menu or offer you want to push live, and click Edit.
Turn on the data connection that allows the ecommerce platform to view and sell this promotion.
  1. Click on the Channels tab within the inner promotion menu.
  2. Look down the Group column to find your dedicated ecommerce connection.
  3. Important Notice: The name of this channel can differ from property to property depending on how it was initially configured during your setup. It could be named ecommerce platform Guest Portal, ecommerce platform, Journey Travel, or another similar variation.
  4. Click the checkbox next to the correct channel to enable it. If you are ever unsure which option to select, take a quick screenshot of your channel list and email it to support@journey.travel so our team can confirm the right one for you.
  5. Click Save to lock in your settings.

3. Review and repeat for other areas

Ensure all your active dining spaces and experiences are updated.
  1. Repeat this process for any other restaurants or separate dining promotions you want to show on your storefront.
  2. Open your website booking page, select the relevant restaurant space, and verify that the menu or promotion is now visible and selectable for guests.

Best practice

  1. Double-Check Channel Names: If you update your ResDiary system or add a secondary dining venue, always verify the channel group name first so your menus feed into the correct web storefront page.
  2. Audit Ahead of Key Seasons: Review your active Promotions list inside ResDiary at least a month before busy holiday periods (like Christmas or Easter) to ensure your festive menus have the channel checkbox ticked well in advance.
  3. Check ResDiary Learning Tools: If you need a refresher on building the base offer itself before linking it to the platform, check out the official ResDiary help guides for creating promotions and attaching them to channels: CREATE PROMOTION | ATTACH PROMOTION TO CHANNEL

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