🔎 Summary

This guide explains how to create a rate plan in SynXis and ensure it is successfully imported, visible, and published on the ecommerce platform.

❓ Likely Scenario

You’ve created or updated a rate plan in SynXis and need to:

• Configure it correctly in SynXis
• Import it into the ecommerce platform
• Ensure it becomes visible and bookable online
• Publish and manage it within the Ecommerce Admin

🛠️ Process Overview

1. Create and configure the rate code in SynXis
2. Run a Booking Engine import in the ecommerce platform
3. Verify the rate appears on the storefront
4. Trigger a search if the rate is not visible
5. Configure and publish the rate in the Ecommerce Admin

✅ Step-by-Step Instructions

1. Create the Rate Code in SynXis

a. Log in to SynXis
b. Navigate to Rate Management → Rate Codes
c. Click Create New Rate
d. Enter a unique rate code and rate name
e. Assign the correct category/segment
f. Save and ensure the rate is set to active

2. Configure Rate Details in SynXis

a. Set sell dates and availability
b. Add pricing, occupancy, and restrictions
c. Complete any additional setup required (e.g. packages, inclusions)
d. Ensure all changes are saved correctly

If you require further assistance with creating rates within Synxis, please contact Synxis support, who can be reached via: https://www.avenhospitality.com/get-in-touch.

3. Run a Booking Engine Import

a. Log in to the ecommerce admin platform
b. Select Stay from the left-hand side
c. Choose Rooms from the dropdown
d. Click the Import button (top right) – this will run a full import from SynXis
e. Wait for the confirmation notification

4. Verify the Import

a. Refresh the page
b. Check if the new rate plan or updates are visible
c. The rate should appear on the frontend and then become available in the Ecommerce Admin under the Rates section

5. Trigger the Rate (if not visible)

a. Go to the ecommerce storefront
b. Search for a date where the rate should be available
c. This action triggers the system to pull the latest flexible rate data from SynXis

6. Configure & Publish the Rate (Ecommerce Admin)

a. Navigate to Rates in the Ecommerce Admin
b. Locate the imported rate
c. Apply any required configuration

If the rate plan is confidential:

• Enter the promo code in the designated field and click Create
• Change Rate Type to Promo for confidential rate plans

d. Tick Published on the website
e. Click Save

🧠 Important Notes

• The platform runs an overnight sync with SynXis, so updates may appear automatically.
• SynXis data is processed in two stages:
  • Fixed data (e.g. room details) is pulled during import
  • Flexible data (e.g. rates and packages) may only appear after a frontend search
• Top tip: If a rate is not visible, search for a date which the rate should be available for on the storefront to trigger the sync
• Ensure sell dates, availability, and restrictions are correctly configured in SynXis, as these are the most common causes of missing rates

If the rate still does not appear after completing these steps, it should be reviewed in SynXis with their support team before raising with us:

• Synxis support can be reached via: https://www.avenhospitality.com/get-in-touch.
  
• This helps confirm whether the issue is configuration-related in SynXis rather than the ecommerce platform
  
• Always refresh and recheck after completing an import or frontend search trigger