Orders
RevSpa | View and re-send emails
When an order is placed by a guest, an email notification is sent to confirm the order and payment has been placed successfully. If you would like to view a copy of the email that has been sent, or to resend a copy to the guest, follow these simple ...
RevSpa | Orders not displaying in Premier
Sometimes orders may fail to go through to Premier, in this instance, you will need to re-book the package manually into Premier. On the payment you should have a RevSpa payment method option which you can use to put the sale through (if you don't ...
RevSpa | Order process (non-integrated)
New order received: Each time a new order has been taken through RevSpa, the team will receive a confirmation to your admin notification email. (Example Only) This email will include the customers' contact details in case you need to quickly get in ...
RevSpa | Order process (integrated)
Your guest will place an order online: The guest will search for a treatment or spa day they require on your RevSpa platform using the calendar to select the date they are interested in. They will next click the ‘search’ button. The search will then ...
RevSpa | How to issue a refund
The cancellation for the booking will need to be done directly in Core. Please cancel the booking in Core first, then proceed to refund the guest in RevSpa. Please note that all refunds need to be processed through the platform and cannot be done ...