Vouchers
Gifted | Create a Voucher
Step One - Initial Set-up: Log on to Gifted. Click on ‘Vouchers’ on the menu on the left-hand side. Click ‘Create a Voucher’. Type in the name you want to give the voucher. Select the category (Food & Drink, Spa etc) - use the drop-down tab to ...
Gifted | What is ‘Reorder Vouchers’?
Reorder Vouchers is where you are able to change the order in which your vouchers are displayed on your Gifted page. This is a great feature to use when you’d like to promote less popular vouchers e.g. dining vouchers aren't selling as well as spa ...
Gifted | I can’t edit my voucher name/title- what do I do?
If you would like to change the name of a voucher but cannot it is because this voucher has already been sold, and for reporting to remain accurate the name must remain the same. In this case, we suggest deleting or turning off the voucher completely ...
Gifted | How to upload an image for a voucher
Log on to the Gifted platform. Click 'Vouchers' (located on the left-hand side). Scroll to the voucher you are looking for. Click on 'Edit'. Under the voucher title, select the ‘Design’ tab. Click on the 'Choose file' button (near the top of the ...
Gifted | How to set up an event (including what not to do)
You can use the Gifted platform to sell ticketed events as well as Gift vouchers. If you don’t already have this module turned on, please contact our support team at support@journey.travel and we can turn it on for you. Login to your Gifted platform. ...
Gifted | How to edit an existing voucher
If you need to make changes to an existing voucher on your Gifted storefront, such as adjusting prices or adding new images, please follow the instructions below. IMPORTANT: You cannot change the name of a voucher once it has been bought. In this ...
Gifted | How to do a test print run
Ahead of your go-live date with Gifted, it’s a good idea to do a practice order/a test run. This will give you the opportunity to place an order and ensure the high quality of print in person. If the Gifted team will be fulfilling for you, please let ...
Gifted | How to delete a voucher
Not to be confused with deleting orders that have been placed, this guide aims to show you how to delete entire voucher types when you no longer want to have them available to sell. This will not affect the data within any past orders or your ...
Gifted | How to add a 'Redemption Telephone Number' to a category
You may optionally provide a different telephone number to display on the voucher. Sometimes it will make more sense to have different telephone numbers printed on your vouchers so that when the guest calls to redeem their voucher, they aren't simply ...
Gifted | How to 'Hide' a voucher from the public storefront.
Log into your Gifted platform. Select the 'Vouchers' tab. Click 'Edit' next to the voucher that you want to make hidden. Select the 'Settings' tab. Scroll down and turn on the button shown in the screenshot below. Make sure you also have the voucher ...
Gifted | How do I add comp terms & conditions?
A complimentary voucher is a voucher where the value has been changed to zero. You can issue these out to guests as a gesture of goodwill, a prize or even as a present for staff. IMPORTANT NOTE: These kinds of orders can only be created on the back ...
Gifted | Editing Voucher Prices
Log in to your Gifted platform. Select ‘Vouchers’ from the menu on the left. Search for the voucher you wish to change the price of. (You can use the category filter or keyword search if your hotel has a large quantity of vouchers, to save time.) ...
Gifted | Creating/Deleting Tags
This is a sales tool for you to use as and when needed at different times of the year. We've made it really quick and easy to create one-off tags such as 'Mother's Day Gifts' or 'Christmas Presents'. These tags would show on the front end of your ...
Gifted | Creating a bespoke voucher
You might wish to let your guests know that you can offer them a truly unique gift that they can personally choose, made up of different experiences you have on offer at the property. Log on to your Gifted platform. Go to ‘vouchers’. Click on ‘create ...
Gifted | Create a Category
How to create a new voucher category on the Gifted Platform. Login to your Gifted platform Click on ‘Vouchers’ on the left-hand side Click on 'Categories' and then 'Create a Category' Type in the Category name Click ‘Choose File’ to upload an image ...
Gifted | Changing a Voucher's Validity Period
Not to be confused with changing the validity period of a guest's individual order. This article aims to detail the steps to be taken in order to change a voucher's validity period (for all future vouchers purchased, of its type): Log on to your ...
Gifted | Adding hyperlinks to additional voucher content
In Gifted, you can add HTML hyperlinks to the additional content section of your vouchers. (This guide assumes there are already existing vouchers on your Gifted site. To see a guide on creating vouchers, please click here. The same steps will apply ...