Payments
Gifted | Why don't my Stripe payouts match funds in the account?
Sometimes you may find that daily/weekly/monthly payouts from Stripe don't match the funds received. This is usually due to a 'Reserve' being put in place in your Stripe account. If you have a new Stripe account a reserve is often put in place ...
Gifted | What happens when a payment fails?
Once a voucher has been added to the basket on the Gifted storefront and the customer has progressed to the payment stage, they will be required to enter their payment details. If a customer enters an incorrect CVC or postcode the payment will fail. ...
Gifted | What do I need to do if someone disputes a payment?
A dispute is when the cardholder contacts their bank about a transaction that they claim they have not made, aka, they do not recognise the transaction and therefore suspect fraud. For more important information about disputes, and how best to ...
Gifted | Payment Reconciliation
Log on to your Gifted platform Click on 'Reports' in the menu on the left Select 'Finance' from the 4 options Enter the dates required for the report. Click on 'Download CSV' (This file contains voucher no, order details, status, fees paid, postage ...
Gifted | How to connect to Stripe (Payment gateway) in Gifted
What is Stripe? Stripe is a payment gateway that is needed in order for your platform to go live. In order to take online payments and receive them, you’ll need to connect to the payment gateway Stripe. You can connect to an existing account if you ...
Gifted | How do I receive funds from my gift voucher sales?
When a purchase is made online (aka 'card via Gifted'), Gifted receives the funds and instantly transfers the funds directly to your Stripe account. Stripe will then transfer the funds (out of your Stripe account to a bank account of your choosing) ...