Orders
Gifted | Spaday.co.uk Voucher Redemption
How to redeem your Spaday.co.uk vouchers: Login to https://admin.wearegifted.co.uk/ with your unique login to access the Spa Day Gifted page (e.g StoneSpa@SpaDay.co.uk) If this is your first time redeeming a voucher, please email liz@journey.travel ...
Gifted | What's the difference between a customer's voucher and a customer's order?
The order number/reference refers to the whole order which includes the customer's details, payment/delivery method and the status of the order. The image below shows an example order reference "EHS01428606". Some orders may have more than one ...
Gifted | Redeem a voucher
Log in to your Gifted platform Click ‘Redeem a Voucher' Use the voucher code in question, to locate the voucher you wish to redeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.) This ...
Gifted | Process a Refund
If a customer has decided they no longer want the voucher they have purchased or would like a partial refund, please follow the below steps to issue them with a refund. IMPORTANT: Please note that all refunds need to be processed through the platform ...
Gifted | Is there still time for me to update my customer's personalised message?
If it’s an e-voucher then yes, you can update the message at any point even if the customer has already received it. If you want to email the customer directly, all you have to do once you’ve updated the message is download the voucher PDF and email ...
Gifted | How to un-redeem a voucher
If you've redeemed a voucher by mistake or even redeemed the full amount of a voucher when you were only meant to redeem it partially, then do not worry, this can be undone. All you have to do is contact the team here at Gifted and let us know the ...
Gifted | How to take a cash payment
As a staff member, you have the ability to take cash payments through Gifted, for when a guest is standing in front of you handing over money. This is how you would log it through Gifted. Log on to your Gifted platform. Click on ‘Create an Order’. ...
Gifted | How to re-send a voucher
This article covers how to re-send both e-vouchers and postal vouchers. Postal Vouchers: If you re-dispatch a voucher via the post from your property, we recommend contacting support@journey.travel to request the voucher code is regenerated to ensure ...
Gifted | How to partially redeem a voucher/handle part payments
Occasionally you might need to take a partial payment against a voucher rather than redeeming a voucher in full. This is great when guests have monetary vouchers but only wish to use a small amount of it (towards a round of drinks etc). This is how ...
Gifted | How to issue a VAT receipt
Log on to your Gifted platform. Click on ‘Find an Order’. Search via one of the parameters shown below. Once you have found the correct order, click on the 'Customer' tab. Click on ‘Send VAT Invoice Email'. This will automatically send the VAT ...
Gifted | How do I view a part redemption?
Partial redemption is only available if your hotel has this feature turned on. It’s great for when customers have monetary vouchers and would only like to put a specific amount towards what they are paying for. Here is how to view the partial ...
Gifted | How do I see what a guests voucher will look like
If you'd like to see what the guest's voucher will look like once it has been printed then follow the below guide - Log in to your Gifted platform. Search for the guest's order using the 'Find an Order' button. Search via one of the parameters shown ...
Gifted | How do I generate a new voucher code?
If a customer calls up and claims they never received their postal voucher or that they’ve misplaced it, you may want to change the voucher codes to ensure the voucher can only be used by the intended recipient. Re-generating the code will then make ...
Gifted | Create an order for a guest
Log on to your Gifted platform. Click on ‘Orders’ in the menu on the left. Click on ‘Create an Order’. Select the category (Food & Drink, Spa etc.) - use the drop-down tab to change if you want to filter the options. Select the voucher you would like ...
Gifted | Create a Complimentary Voucher
To issue a complimentary voucher, please follow the steps below: Log on to your Gifted platform. On the dashboard click on ‘Create an Order’ (the first of the large buttons along the top). The vouchers will be listed alphabetically and you can use ...
Gifted | Change the Delivery Address for a postal voucher
This article covers how to change the delivery address for a postal voucher. If you are changing the delivery email address for an e-voucher order then please read this article. If our Fulfilment Centre fulfils for you, then you will need to check ...
Gifted | Change Customer Details
All changes to customer details will permanently be recorded in the audit notes. To change the customer's details, follow the below process. Log on to your Gifted platform Click on the ‘Find an Order’ button Search for the order, making sure to have ...
Gifted | Change a voucher's start date or Expiry Date
Please follow this guide if you need to amend the start date or the end date of a specific voucher. If you need to expire a specific voucher, you can follow this guide and then set the expiry date to a date in the past. Process: Log on to your Gifted ...
Gifted | Cancel an Order
A guest has just placed an order, but they call up to say they need to cancel it. What do you do? Cancel it with our simple ‘cancel order’ process. If a guest calls up weeks or months after they placed an order and say they no longer want it/ask for ...
Gifted | Can I add/remove vouchers from a customer's order?
If the order has already been created and paid for then no, neither you nor we can add or remove vouchers from the order that is displayed in Gifted. It’s only when the order is being placed that you’re able to add or remove vouchers entirely but ...