Premier Setup
Ecommerce Platform | Staff activation
In order for a treatment to be bookable online, the appointment code in Premier must have a member of staff allocated, with a valid rota, and be marked as web bookable. The steps below explain how to activate staff in Premier with the correct ...
Ecommerce Platform | Setting up Web Booking limits
In order for your Spa Day to be bookable online, you must set 'Web Booking Limits' to a value greater than 0. If you only have 'Booking Limits' set, but not 'Web Booking Limits', your spa day package would be bookable via Premier, but not online. ...
Ecommerce Platform | Setting up a new payment method in Premier
On occasion, when an order is placed through ecommerce platform (previously known as onejourney) you may see it displayed within the ‘Orders’ section with a status of 'In Progress' for the Spa module, which means that the order has not integrated ...
Ecommerce Platform | Setting Promotional Pricing in Premier
Promotional Pricing allows your ecommerce platform to override the set price in Premier - this would be relevant when offering discounts on the ecommerce platform (not to be confused with a 'Promo Code'). In Premier, log in via Administrator. Go to ...
Ecommerce Platform | Setting package time band limits
How do package time bands impact our ecommerce platform? The arrival times displayed for spa days are pulled from the start of the applied time bands. Each inclusion for that spa day would also then need to be booked within the time band selected by ...
Ecommerce Platform | Package Configuration & Activation
The ability to book a day package via Journey's ecommerce platform (previously known as onejourney) is controlled using Package Availability in Premier Software. Package Availability is controlled by a combination of time bands and web booking ...
Ecommerce Platform | Non-Stock (Extras) Activation
Extras are a nice way to add to the experience of your guests, as well as increasing basket value without using occupancy. To set up any extras that you would like to display on your ecommerce platform (previously known as onejourney), follow the ...
Ecommerce Platform | No availability after reboot (502 Bad Gateway)
Periodically, you will need to restart your Premier server. This is often to install the latest Windows updates, but you may have other reasons that you need to power down or restart. For Premier to work with your ecommerce platform, you must log in ...
Ecommerce Platform | Mandatory options: how to set them up in Premier
Some of your Spa Days may have a choice between treatments for the guest to pick e.g. 60-minute facial or 60-minute back massage. In order to display these options to your guests when they are placing their booking, they need to be set up in Premier ...
Ecommerce Platform | Extending columns
If you find that availability is no longer showing for treatments, it may be time to 'Extend Columns' within Premier. To do this, please follow the steps below: Log into Manager Go to General Menu Go to Sites Go to Site Settings Select Booking ...
Ecommerce Platform | Ensure automatic reservation references is enabled
If treatments aren't showing availability on ecommerce platform, when first setting up the connection with Premier, please ensure that 'Automatic Reservation References' is turned on within Premier by following the below: Log into 'Manager' Select ...
Ecommerce Platform | Calculating requirements for time band limits
Calculating your time band requirements is a specialist operational task. Time bands control the number of guests booked on a spa day package for a given time slot/slots (bands). Example: The spa offers half-days and full spa days, each experience ...
Ecommerce Platform | Appointment activation in Premier
Basic steps to activate the appointment within Premier: Open Appointment Codes in Configuration/Administrator. Select the required appointment. Via the 'Site Details' tab, tick Web Bookable. A start date can be set, but an end date shouldn't be set ...