Premier Setup
Ecommerce Platform | Staff activation
In order for a treatment to be bookable online, the appointment code in Premier must have a member of staff allocated, with a valid rota, and be marked as web bookable. The steps below explain how to activate staff in Premier with the correct ...
Setting up Web Booking limits
Setting Up Web Booking Limits ⏱ Estimated time: 5 minutes ? Role: Spa Managers, Ecommerce Administrators What you'll learn: The difference between "Booking Limits" and "Web Booking Limits." How to configure Global Time Band limits within Premier. ...
Ecommerce Platform | Setting up a new payment method in Premier
On occasion, when an order is placed through ecommerce platform (previously known as onejourney) you may see it displayed within the ‘Orders’ section with a status of 'In Progress' for the Spa module, which means that the order has not integrated ...
Ecommerce Platform | Setting Promotional Pricing in Premier
Promotional Pricing allows your ecommerce platform to override the set price in EMS - this would be relevant when offering discounts on the ecommerce platform (not to be confused with a 'Promo Code'). This is essential, as your spa items cannot be ...
Ecommerce Platform | Setting package time band limits
How do package time bands impact our ecommerce platform? The arrival times displayed for spa days are pulled from the start of the applied time bands. Each inclusion for that spa day would also then need to be booked within the time band selected by ...
Ecommerce Platform | Package Configuration & Activation
The ability to book a day package via Journey's ecommerce platform (previously known as onejourney) is controlled using Package Availability in Premier Software. Package Availability is controlled by a combination of time bands and web booking ...
Ecommerce Platform | Non-Stock (Extras) Activation
Extras are a nice way to add to the experience of your guests, as well as increasing basket value without using occupancy. To set up any extras that you would like to display on your ecommerce platform (previously known as onejourney), follow the ...
Ecommerce Platform | No availability after reboot (502 Bad Gateway)
Periodically, you will need to restart your Premier server. This is often to install the latest Windows updates, but you may have other reasons that you need to power down or restart. For Premier to work with your ecommerce platform, you must log in ...
Ecommerce Platform | Mandatory options: how to set them up in Premier
Some of your Spa Days may have a choice between treatments for the guest to pick e.g. 60-minute facial or 60-minute back massage. In order to display these options to your guests when they are placing their booking, they need to be set up in Premier ...
Extending columns
Extending Columns in Premier ⏱ Estimated time: 2 minutes ? Role: Spa Managers, Reception Managers, IT Administrators What you'll learn: How to manually refresh your diary columns in Premier. Why this task is essential for maintaining online ...
Ensure automatic reservation references is enabled
Ensure Automatic Reservation References is Enabled ⏱ Estimated time: 2 minutes ? Role: Spa Managers, IT Administrators, Implementation Specialists What you'll learn: How to enable the specific setting in Premier required for online availability. Why ...
Calculating requirements for time band limits
Ecommerce – Spa – Calculating Requirements for Time Band Limits ⏱ Estimated time: 10 minutes ? Role: Spa Managers, Operations Directors, Revenue Managers What you'll learn: How to calculate your operational capacity based on physical constraints. ...
Appointment activation in Premier
Ecommerce – Spa – Appointment Activation in Premier ⏱ Estimated time: 5 minutes ? Role: Spa Managers, Ecommerce Administrators What you'll learn: How to enable specific treatments/appointments for online booking. Essential configuration checks for ...