Troubleshooting
Ecommerce Platform | Contacting Support
Our support team is available between the following hours: 09:00 - 17:00 (UK Time) Monday - Friday (excluding Public Holidays) Our contact details are: Phone: 01242 682092 Email: support@journey.travel
Ecommerce Platform | Order statuses: what do they mean?
To view the status of all your properties orders, please follow the steps below: Log in to your ecommerce platform. Click 'Orders' from the menu on the left-hand side. If desired, you can filter your view of orders by the 'order status'. What these ...
Ecommerce Platform | Imports
Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...
Ecommerce Platform | How to find the error log for an order
Log into the back end of the ecommerce platform. Click orders in the left-hand menu. Search for the specific order you want to check. Once you have found the order you need, click 'Error Log' from the left-hand menu. This is where you can view any ...