Troubleshooting
Ecommerce - Resolving Package Visibility and Venue Opening Hour Discrepancies with EMS
⏱️ Estimated time: 5 minutes ? Role: Platform Administrator, Revenue Manager, Operations Manager What you'll learn: How to identify why an early morning or late evening package is not appearing on your Ecommerce site. How to align your Ecommerce ...
Reset customer passwords
How to Reset Customer Passwords ⏱ Estimated time: 2 minutes ? Role: Reservations Teams, Receptionists, Customer Support What you'll learn: How to locate a registered customer account. The process for triggering a secure password reset email. ...
Order statuses: what do they mean?
Ecommerce – Orders – Order Statuses: What Do They Mean? ⏱ Estimated time: 4 minutes ? Role: Reservations Teams, Finance Teams, Front Office Managers What you'll learn: How to filter and view the status of orders in your dashboard. The difference ...
Ecommerce Platform - Imports
Imports (Spa and Rooms) ⏱ Estimated time: 3 minutes ? Role: Revenue Managers, Spa Managers, Ecommerce Administrators What you'll learn: How to manually trigger an import to sync your PMS or Spa system with the storefront. Understanding what data is ...
How to find the error log for an order
Ecommerce – Orders – How to Find the Error Log for an Order ⏱ Estimated time: 3 minutes ? Role: Reservations Managers, IT Support, Receptionists, Spa Managers What you'll learn: How to access the technical history of an individual transaction. How ...
How to create a test order
How to Create a Test Order ⏱ Estimated time: 10–20 minutes ? Role: Ecommerce Administrators, Revenue Managers, Marketing Managers What you'll learn: How to simulate a guest booking journey across different modules. Best practices for testing ...