Troubleshooting
Ecommerce Platform | Contacting Support
Our support team is available between the following hours: 09:00 - 17:00 (UK Time) Monday - Friday (excluding Public Holidays) Our contact details are: Phone: 01242 682092 Email: support@journey.travel
Ecommerce Platform | Order statuses: what do they mean?
To view the status of all your properties orders, please follow the steps below: Log in to your ecommerce platform. Click 'Orders' from the menu on the left-hand side. If desired, you can filter your view of orders by the 'order status'. What these ...
Ecommerce Platform | Imports
Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...
Ecommerce Platform | How to find the error log for an order
Log into the back end of the ecommerce platform. Click orders in the left-hand menu. Search for the specific order you want to check. Once you have found the order you need, click 'Error Log' from the left-hand menu. This is where you can view any ...
Ecommerce Platform | How to create a test order
During implementation: We recommend creating a test order to ensure the system is checked for all scenarios prior to going live. In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you ...