Payments
How do payments post to the PMS
How Payments Post to the PMS ⏱ Estimated time: 10 minutes ? Role: Finance Controllers, Night Auditors, Spa Managers, Front Office Managers What you'll learn: The different methods of payment posting based on your PMS integration. How "Normal ...
Your featured extras: what to pick and why?
Your Featured Extras: What to Pick and Why? ⏱ Estimated time: 5 minutes ? Role: Marketing Managers, Revenue Managers, Ecommerce Administrators What you'll learn: The visual and structural benefits of "Featuring" an extra. Strategic criteria for ...
Why don't my Stripe payouts match the funds in my account?
Why Don't My Stripe Payouts Match the Funds in My Account? ⏱ Estimated time: 5 minutes ? Role: Finance Controllers, Hotel Owners, General Managers What you'll learn: Understanding why Stripe payouts may differ from your total sales. Identifying ...
Refunding to an expired card
Refunding to an Expired Card ⏱ Estimated time: 2 minutes ? Role: Finance Teams, Reservations Managers, Receptionists What you'll learn: How the platform handles refunds when a guest's card has expired. The difference between a card change and a bank ...
Payments not going through due to a restricted Stripe account
Payments Not Going Through Due to a Restricted Stripe Account ⏱ Estimated time: 5 minutes ? Role: Finance Managers, General Managers, Stripe Account Holders What you'll learn: Why Stripe accounts become restricted and how it impacts your storefront. ...