Premier | Reservation Amendments
Description
This section covers the ability to amend a reservation
Resolution
In "Reception" click onto “Reservations"
Reservation - Amend Dates
- Arrival Date - the date the clients are due to arrive
- arrival dates are used on confirmations and reminders
- Click the date to change
- If the booking is for a single day changing the date will prompt to change the departure date to keep inline
- Any appointment scheduled will be marked as unscheduled
- If the booking is over multiple dates, changing the arrival date will prompt to move the departure date by the same number of days
- Any appointment scheduled will be marked as unscheduled
- Any appointments with in the changed date range will remain scheduled
- Departure Date - the date the clients are due to depart
- Arrival Time- ability to change the arrival time
- arrival times are used on confirmations and reminders
- Departure Time - ability to change the departure time
- departure times can be used on confirmations and reminders
Reservation - Amend Times
The ability to change the individual arrival and departure time per guest
- Enter the "Schedule Details" Tab
- Click onto the Arrival Time or Departure Time per client
- Enter an new time
- The reservation arrival and departure time will automatically updated if the times are earlier or later than the main times
Reservation - Amend Schedule
To amend a Package / Appointments
- Select the item listed in the Package / Appointments section
- Select "Amend" to change the item
- Package -
- select an alternate package when presented with the selection
- select an alternate package time band in the Package Availability
- Appointment
- Select an alternate appointment when presented with the list
- Group activity
- select an alternate group activity and or date when presented with the list
To Delete a Package / Appointments
- Select the item listed in the Package / Appointments section
- Select "Delete" to change the item
- Package -
- select an alternate package when presented with the selection
- select an alternate package time band in the Package Availability
- Appointment
- Select an alternate appointment when presented with the list
- Group activity
- select an alternate group activity and or date when presented with the list
To Cancel a Package / Appointments
- Select the item listed in the Package / Appointments section
- Select "Cancel" to change the item
- Package -
- select an alternate package when presented with the selection
- select an alternate package time band in the Package Availability
- Appointment
- Select an alternate appointment when presented with the list
- Group activity
- select an alternate group activity and or date when presented with the list
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