Gifted | How to regenerate a voucher code

Gifted | How to regenerate a voucher code

⏱️ Estimated time: 3 minutes

👤 Role: Hotel Admins, Reservation Teams, Platform Administrators

What you'll learn

  1. How to regenerate a voucher code when a physical or digital voucher is lost or sent to the wrong address.
  2. How to verify the user permissions required to perform a code regeneration.
  3. How to track code changes using the system auditing log.

When should I use this?

Use this guide when a customer reports that a postal voucher was lost in the post, or when you need to invalidate an existing code to prevent it from being redeemed by the wrong person.

Key Logic: Regenerating a voucher code creates a brand new, unique code while keeping the original order reference number the same. This immediately voids the previous code so it can no longer be redeemed.
Alert
If an e-voucher was sent to the wrong email address and you update the delivery address in the system, the voucher code will regenerate automatically.
Before you start
  1. Ensure your account has the Hotel Admin user role assigned. This action is locked behind this specific permission and must be granted by someone with hotel user manager access at your property.
  2. If no one at your property has both hotel user manager and hotel admin access, an on-site manager will need to reach out to the Journey Support Team via live chat on our support portal or at support@journey.travel.
  3. Locate the customer's order reference number and confirm which specific voucher needs a new code.

Step-by-step

1. Locate the customer order

  1. Log in to Gifted.
  2. Select Find an Order from the dashboard, or navigate to the Orders section on the left-hand side menu.
  3. Search for the transaction using any of the available search parameters (such as customer name, order reference or voucher code).

2. Access the items tab

  1. Select the correct order from your search results, by clicking the order reference, or three dots, and 'View Details'.
  2. Carefully review the listed items to ensure you are looking at the correct voucher, especially if the order contains multiple vouchers.
  3. Click the three dots:

3. Regenerate the voucher code

  1. Click the button that says Regenerate item code.
  2. A pop-up box will appear at the top of your screen asking you to confirm the action.

  4. Click OK to proceed.
Alert
Important Notice: Regenerating a voucher code immediately invalidates the previous code. Once confirmed, the old voucher code can no longer be redeemed under any circumstances.

4. Verify the change in the audit log

  1. Scroll down the order details to 'Activity' to verify historical logs/actions for the voucher.
  2. Review this to see confirmation of the code regeneration.
  3. Note that the overall order reference number remains identical, ensuring your financial and sales reporting stays aligned.

Best practice

  1. Double-Check Before Confirming: Always verify the specific voucher number on multi-item orders before clicking OK, so you do not accidentally invalidate a voucher the guest is already using.
  2. Update Delivery Details First: If you are resending an e-voucher to a corrected email address, update the delivery address details first, as the system will automatically handle the code regeneration for you.
  3. Reach Out for Support: If you need a hand with user permissions or updating an order, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.