Gifted | Why don't my Stripe payouts match funds in the account?
Sometimes you may find that daily/weekly/monthly payouts from Stripe don't match the funds received. This is usually due to a 'Reserve' being put in place in your Stripe account.
If you have a new Stripe account a reserve is often put in place automatically, but it can also be implemented due to a higher number of disputes or refunds.
The below articles from Stripe explain what a reserve is, why it's put in place, and how to remove it:
If you have further questions please contact Stripe Support.
We advise this because we do not have permission to access your own Stripe account.
There isn't a phone number for Stripe support, but if you follow the process below, you can get a call back from them within a matter of minutes.
Click 'Contact Support' at the top of the right-hand menu.
From the pop-up that appears, select an appropriate topic (i.e. Payouts).
Click 'Have us call you'. An estimate of how long you will need to wait for the call back is displayed on the screen.
Related Articles
Gifted | How to connect to Stripe (Payment gateway) in Gifted
What is Stripe? Stripe is a payment gateway that is needed in order for your platform to go live. In order to take online payments and receive them, you’ll need to connect to the payment gateway Stripe. You can connect to an existing account if you ...Gifted | How do I receive funds from my gift voucher sales?
When a purchase is made online (aka 'card via Gifted'), Gifted receives the funds and instantly transfers the funds directly to your Stripe account. Stripe will then transfer the funds (out of your Stripe account to a bank account of your choosing) ...Gifted | Glossary
The Gifted Glossary is designed to help you with our terminology and make sure you don’t feel a little lost and confused by our jargon. So… what do the following words mean? Breakage - In essence, it's pure profit. It simply refers to the vouchers ...Gifted | Google Analytics 4 tracking
Gifted comes with built-in Google Analytics 4 (GA4) e-commerce tracking. This article covers the initial implementation of GA4. Please click here for more information on third-party tracking implementation (for your marketing team or agency). 1. Your ...Gifted | Payment Reconciliation
Log on to your Gifted platform Click on 'Reports' in the menu on the left Select 'Finance' from the 4 options Enter the dates required for the report. Click on 'Download CSV' (This file contains voucher no, order details, status, fees paid, postage ...