Gifted | What's the difference between a customer's voucher and a customer's order?

Gifted | What's the difference between a customer's voucher and a customer's order?

The order number/reference refers to the whole order which includes the customer's details, payment/delivery method and the status of the order.

The image below shows an example order reference "EHS01428606".


Some orders may have more than one voucher which is why individual voucher numbers/codes are also needed.

When a customer comes in or calls up to use their voucher you need to ask for their unique voucher code so you can then redeem the voucher on your dashboard. Once redeemed it will show in the order details that this voucher has now been used. The image below shows two example voucher codes.

It should be the customer purchasing the vouchers who would know the order reference and then only the recipient who would only know the voucher codes (for any vouchers that have been sent). In some cases, the customer may call up to change the details or check the status of their order and this is when you’d need the order reference.

    • Related Articles

    • Gifted | How to regenerate a voucher code

      You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...
    • Gifted | How to fulfil a 'Collect' order at your property

      When a customer chooses the 'Collect' option as their delivery method, it becomes your property's responsibility to prepare the order. You can choose to have the order ready in advance or wait until the customer arrives—whichever approach best suits ...
    • Gifted | How to fulfil a postal order from your property

      When a customer selects the 'Post' option as a delivery method, your property will be responsible for fulfilling this order for the customer if you self-fulfil. Self-fulfil means that your property is responsible for sending out every postal voucher, ...
    • Gifted | Change a voucher's start date or Expiry Date

      Please follow this guide if you need to amend the start date or the end date of a specific voucher. If you need to expire a specific voucher, you can follow this guide and then set the expiry date to a date in the past. Process: Log on to your Gifted ...
    • Gifted | How to print a voucher

      This comes in handy when a guest has just ordered a voucher with you in person or if they have lost their voucher and would like it reprinted. If they do not yet have an order, click here to see our guide on how to create a new order first. In this ...