Gifted | What happens to unredeemed vouchers?

Gifted | What happens to unredeemed vouchers?

We leave it completely up to you to manage your unredeemed vouchers (or 'breakage' as we call it here at Gifted). With this in mind, we have made it quick and easy to change and extend expiry dates, giving you full control over the system.

Great customer service was at the forefront of our mind when we created Gifted, the flexibility of vouchers is one example of this. You may want to allow grace periods or use the reporting system to contact guests informing them they only have a short period left before the voucher expires. You are also able to extend vouchers individually for customers where desired.

On the dashboard, you will always be able to clearly see the breakage (the pure profit from unredeemed vouchers). Typically 25-30% of gift vouchers aren’t redeemed each year.

    • Related Articles

    • Gifted | What is ‘Reorder Vouchers’?

      Reorder Vouchers is where you are able to change the order in which your vouchers are displayed on your Gifted page. This is a great feature to use when you’d like to promote less popular vouchers e.g. dining vouchers aren't selling as well as spa ...

    • Gifted | 5 Tips to Sell More Vouchers

      So you want to sell more vouchers? Perhaps you’ve had a gift voucher platform for some time and want to revamp your current offering, or maybe you just want a little guidance to help increase sales. Listed below are some top tips to help you maximise ...

    • Gifted | Can I add/remove vouchers from a customer's order?

      If the order has already been created and paid for then no, neither you nor we can add or remove vouchers from the order that is displayed in Gifted. It’s only when the order is being placed that you’re able to add or remove vouchers entirely but ...

    • Gifted | What happens when a payment fails?

      Once a voucher has been added to the basket on the Gifted storefront and the customer has progressed to the payment stage, they will be required to enter their payment details. If a customer enters an incorrect CVC or postcode the payment will fail. ...

    • Gifted | Glossary

      The Gifted Glossary is designed to help you with our terminology and make sure you don’t feel a little lost and confused by our jargon. So… what do the following words mean? Breakage - In essence, it's pure profit. It simply refers to the vouchers ...