Gifted | How to unredeem a voucher
Notes:
- You cannot partially unredeem a voucher. Therefore, if you have done multiple partial redemptions, and only the last one was a mistake, you will need to unredeem the voucher entirely and then re-issue the correct partial redemptions.
- This access is locked behind the user role 'Hotel Admin' and needs to be assigned by someone with hotel user manager access at your property. If no one at your property has both hotel user manager access and hotel admin access, please can an on-site manager reach out to our support team via live chat or at support@journey.travel.
Process:
Log in to your Gifted platform
Click ‘Redeem a Voucher'
Use the voucher code in question, to locate the voucher you wish to unredeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.)
This will bring up the redemption page.
Please click the red 'Unredeem' button
Locating a voucher if you do not have the voucher code
If you don't have the voucher code you can search for the order/voucher instead with the Find an Order button on the Dashboard.
Click 'View Redemption' (If there's more than one voucher make sure that you have selected the correct voucher). This will now take you to the redemption page and you can continue the above instructions.
Related Articles
Gifted | How to regenerate a voucher code
You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...Gifted | Redeem a voucher
Log in to your Gifted platform Click ‘Redeem a Voucher' Use the voucher code in question, to locate the voucher you wish to redeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.) This ...Gifted | Spaday.co.uk Voucher Redemption
How to redeem your Spaday.co.uk vouchers: Login to https://admin.wearegifted.co.uk/ with your unique login to access the Spa Day Gifted page (e.g StoneSpa@SpaDay.co.uk) If this is your first time redeeming a voucher, please email liz@journey.travel ...Gifted | Create a Complimentary Voucher
To issue a complimentary voucher, please follow the steps below: Log on to your Gifted platform. On the dashboard click on ‘Create an Order’ (the first of the large buttons along the top). The vouchers will be listed alphabetically and you can use ...Gifted | How to create a bulk order
You may find that you need to order multiple vouchers within one order, for example, a large voucher order for employee gifts at Christmas. A bulk order may be helpful in processing this. Please note - this is only a functionality on the admin side ...