Gifted | How to unredeem a voucher
Notes:
- You cannot partially unredeem a voucher. Therefore, if you have done multiple partial redemptions, and only the last one was a mistake, you will need to unredeem the voucher entirely and then re-issue the correct partial redemptions.
- This access is locked behind the user role 'Hotel Admin' and needs to be assigned by someone with hotel user manager access at your property. If no one at your property has both hotel user manager access and hotel admin access, please can an on-site manager reach out to our support team via live chat or at support@journey.travel.
Process:
Log in to your Gifted platform
Click ‘Redeem a Voucher'
Use the voucher code in question, to locate the voucher you wish to unredeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.)
This will bring up the redemption page.
Please click the red 'Unredeem' button
Locating a voucher if you do not have the voucher code
If you don't have the voucher code you can search for the order/voucher instead with the Find an Order button on the Dashboard.
Click 'View Redemption' (If there's more than one voucher make sure that you have selected the correct voucher). This will now take you to the redemption page and you can continue the above instructions.
Related Articles
Gifted | How to regenerate a voucher code
You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...Gifted | Change a voucher's start date or Expiry Date
Please follow this guide if you need to amend the start date or the end date of a specific voucher. If you need to expire a specific voucher, you can follow this guide and then set the expiry date to a date in the past. Process: Log on to your Gifted ...Gifted | How to print a voucher
This comes in handy when a guest has just ordered a voucher with you in person or if they have lost their voucher and would like it reprinted. If they do not yet have an order, click here to see our guide on how to create a new order first. In this ...Gifted | How to fulfil a 'Collect' order at your property
When a customer chooses the 'Collect' option as their delivery method, it becomes your property's responsibility to prepare the order. You can choose to have the order ready in advance or wait until the customer arrives—whichever approach best suits ...Gifted | How to fulfil a postal order from your property
When a customer selects the 'Post' option as a delivery method, your property will be responsible for fulfilling this order for the customer if you self-fulfil. Self-fulfil means that your property is responsible for sending out every postal voucher, ...