Gifted | How to unredeem a voucher
Notes:
- You cannot partially unredeem a voucher. Therefore, if you have done multiple partial redemptions, and only the last one was a mistake, you will need to unredeem the voucher entirely and then re-issue the correct partial redemptions.
- This access is locked behind the user role 'Hotel Admin' and needs to be assigned by someone with hotel user manager access at your property. If no one at your property has both hotel user manager access and hotel admin access, please can an on-site manager reach out to our support team via live chat or at support@journey.travel.
Process:
Log in to your Gifted platform
Click ‘Redeem a Voucher'
Use the voucher code in question, to locate the voucher you wish to unredeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.)
This will bring up the redemption page.
Please click the red 'Unredeem' button
Locating a voucher if you do not have the voucher code
If you don't have the voucher code you can search for the order/voucher instead with the Find an Order button on the Dashboard.
Click 'View Redemption' (If there's more than one voucher make sure that you have selected the correct voucher). This will now take you to the redemption page and you can continue the above instructions.
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