Gifted | How to unredeem a voucher

Gifted | How to unredeem a voucher

Important Notes on Unredeeming Vouchers:

  1. Partial unredemptions are not possible. If multiple partial redemptions have been made and only the most recent was in error, the voucher must be fully unredeemed. You can then reapply the correct partial redemptions as needed.
  2. Access is restricted to the ‘Hotel Admin’ role. Only users with the Hotel Admin role can perform unredemptions. This role must be assigned by someone with Hotel User Manager access at your property.
  3. Need help? If no one at your property has both Hotel User Manager and Hotel Admin access, please ask an on-site manager to contact our support team via live chat or email us at support@journey.travel

How to Unredeem a Voucher:

  1. Begin by logging into your Gifted account.
  2. Click on ‘Redeem a Voucher’ in the platform menu.
  4. Enter the voucher code you wish to unredeem.

  6. Once the voucher is located, you’ll be taken to the redemption page.
  7. Please click the red 'Unredeem' button



Locating a voucher if you do not have the voucher code

If you don’t have the voucher code, follow these steps:
  1. From the Dashboard, click ‘Find an Order’.

  3. Use any of the available search filters (e.g., customer name, email address, date range, etc.) to locate the correct order or voucher.

  5. Once you've found the correct voucher, click ‘View Redemption’. Tip: If there are multiple vouchers under one order, double-check you’ve selected the correct one.

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