Gifted | How to set up an event (including what not to do)

Gifted | How to set up an event (including what not to do)

🔍 Summary

This guide explains how to set up and sell ticketed events using the Gifted platform, including key configuration steps and best practices to avoid common issues.
The events module now exists as a seperate module to Vouchers. If you do not have this, please contact us at support@journey.travel to switch this on for you.

❓ Likely Scenario

You want to sell tickets for an event (e.g. dinner, workshop, or experience) through Gifted, but need guidance on how to correctly set it up and present it to customers.

🛠️ Process Overview

Setting up an event involves:
  1. Enabling the events module (if not already active)
  2. Creating an “Events” category (if not already active)
  3. Creating an event ticket within the “Event” category
  4. Adding event-specific details, content, and design
  5. Making the event available for purchase

✅ Step-by-Step Instructions

  1. Enable the Events Module
    1. If events are not yet enabled on your account, contact support at support@journey.travel to request activation.
  2. Create an Events Category
    1. Log in to your Gifted platform
    2. Navigate to Vouchers
    3. Click Categories
    4. Select Create a Category
    5. Create a category named Events
    6. Complete all required fields
      1. We recommend adding Terms & Conditions here
  3. Create an Event Voucher
    1. Navigate to Events module
    2. Click Create Event
    3. Enter the event name
    4. Set Category to Events
    5. Enter the event date and time
    6. Enter the ticket price
    7. Click Create Event
  4. Add Event Details
    1. Set ticket quantity:
      1. Enter a number if limited
      2. Use -1 for unlimited tickets
    2. Add different event options (optional; different pricing/event offerings)
  5. Add Content
    1. Navigate to the Content tab:
      1. Add a Brief Description (used to attract customers)
      2. Leave Ticket Content blank if the brief description is used
      3. Add additional content if needed (avoid repeating the description)
      4. Add Terms & Conditions if:
        1. Not included in the category, or
        2. Specific to this event
        3. (Note: Event-level T&Cs override category-level T&Cs)
  6. Add an Image
    1. Go to the Design tab:
      1. Click Choose file
      2. Upload an image for the event
  7. Configure Settings
    1. Go to the Settings tab
    2. Make the event available for purchase
    3. Adjust any additional settings as required
    4. Click Update Voucher

🧠 Important Notes

  1. Events appear separately from gift vouchers on your storefront
  2. Placement can be changed (same page or separate page: in burger menu) by contacting support 
  3. Avoid duplicating content between description fields
  4. Always include clear Terms & Conditions to prevent customer confusion

🔗 Related Articles

  1. Gifted | Create a voucher
  2. Gifted | Create a Category

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