Gifted | How to set up a 'promo code'
This feature is available if the promo code module is enabled for your hotel. If it’s not currently active but you’d like to start using it, just get in touch with us and we’ll be happy to switch it on for you.
Important Notes
- Promo codes are not automatically visible on your Gifted page (unlike offers). If you’d like guests to know about them, consider adding a banner or pop-up to highlight the code: Gifted | How to create an announcement
- If you're setting up multiple promo codes, each one must have a unique name to avoid confusion.
Once the promo code feature is enabled, follow these steps to set one up:
- Log in to your Gifted platform.
- Click Marketing from the menu on the left.
- Select Promo Codes.
- Click Create a Promo Code.
- Enter a name for your promo code (e.g. SPA20).
- Tip: If you're creating multiple promo codes for the same voucher—like 10% and 20% off—each code must have a unique name. Otherwise, only one will work.
- Set the start and end dates for when the code should be active.
- Choose the Discount Type: either Percentage Off or Money Off.
- Under Discount, enter the amount you'd like to offer.
- (Optional) Set a Minimum Basket Value or Basket Quantity required for the promo code to apply. This can be a great sales tool—for example: “Spend £60 on any spa voucher and get 10% off with code SPA10.”
- Choose whether you want the promo code to be single-use only. Please note the billing email address will be used to determine if the promo code has been used before.
- Set the promo code to Active so it’s ready to use.
- Click Create Promo Code.
- Go to the Vouchers tab and choose whether the promo code should apply to all vouchers or only to specific ones.
- If only specific, Select Specific Vouchers/Categories. Click Add a New Group and choose a group type from the dropdown menu:
- Scroll through the list and select all the vouchers you want this promo code to apply to.
- Click Update Promo Code to save your settings.
- That’s it—your new promo code will become active on the start date you specified.
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