Gifted | How to run a 'Redeemed' report

Gifted | How to run a 'Redeemed' report

⏱️ Estimated time: 2 minutes
👤 Role: Admin, Finance Team

What you'll learn
  1. How to access and generate a Redemption Report within the Gifted platform.
  2. How to filter redemption data by date ranges, voucher types, and redemption status.
  3. How the updated single-transaction row totals simplify partial redemption tracking and daily reconciliation.
  4. How to export your report to CSV format for viewing, saving, or printing.
When should I use this?
Use this process whenever you need to audit voucher redemptions, analyse daily transaction activity, or reconcile financial records.

Info
Key Logic: Following a platform update, each row in the Redemption Report now displays the transaction-specific amount redeemed on that exact date rather than the voucher's cumulative total value across multiple redemptions. This breakdown makes it significantly easier to track partial redemptions over time, audit individual transactions, and streamline daily financial reconciliation. You can also view details of this update in the notification area in Gifted (located in the top left-hand corner above the Gifted logo) or via the updates page.
Before you start
  1. Ensure you have active login credentials for the Gifted platform.
  2. Confirm that your user account has permissions to access the Reports section.
Step-by-step
  1. Log on to Gifted
    1. Log on to your Gifted platform dashboard using your login credentials.
  2. Navigate to Reports
    1. Click Reports on the left-hand side menu. This area contains several types of reports you can run about your vouchers. Ensure Redeemed is selected.
  3. Select the required dates
    1. Select the dates required for the report to capture the exact timeframe you wish to analyse.
  4. Select vouchers
    1. Select the vouchers you would like the report to be on.
  5. Apply Redemption status filters
    1. Select a filter for Redemption status to refine your results.
  6. Download and view the report
    1. Click on Download CSV. You can now view, save, and print the report.
Notes
Best practice
  1. Audit Partial Redemptions: Leverage the new transaction-specific row amounts to verify daily activity directly without needing manual calculations against historical cumulative totals.
  2. Routine Reconciliation: Export this report at regular intervals (such as daily or weekly closing) to maintain seamless alignment with your accounting software.
  3. Same-day part redemptions will appear on separate rows
Idea
Getting Assistance: If you need a hand, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.