Gifted | How to partially redeem a voucher/handle part payments

Gifted | How to partially redeem a voucher/handle part payments

Occasionally you might need to take a partial payment against a voucher rather than redeeming a voucher in full. This is great when guests have monetary vouchers but only wish to use a small amount of it (towards a round of drinks etc).

This is how you would go about it, but please note, that you’ll only be able to do this if you have permission to do so, or if the decision has been made by the hotel to offer this as a piece of functionality.

  • Log on to your Gifted platform.

  • Click on the ‘Redeem a Voucher’ button.

  • Use the voucher code to locate the voucher (please include the hyphen).

  • If you don't have the voucher code you can search for the order reference instead.

  • This will then bring up the redemption page.

  • Select 'Value to redeem' and enter the value of the part payment (the bill for their drinks etc).

  • Write a note as to what the payment was for/any internal codes etc you may need to note down.

  • Click ‘Redeem Voucher’.

  • You’ll then see the value left of the voucher and your notes stored against the partial redemption.

    • Related Articles

    • Gifted | Voucher Redemption

      How to redeem your vouchers: Login to with your unique login to access the Spa Day Gifted page (e.g If this is your first time redeeming a voucher, please email ...
    • Gifted | How to un-redeem a voucher

      If you've redeemed a voucher by mistake or even redeemed the full amount of a voucher when you were only meant to redeem it partially, then do not worry, this can be undone. All you have to do is contact the team here at Gifted and let us know the ...
    • Gifted | Redeem a voucher

      Log in to your Gifted platform Click ‘Redeem a Voucher' Use the voucher code in question, to locate the voucher you wish to redeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.) This ...
    • Gifted | How do I view a part redemption?

      Partial redemption is only available if your hotel has this feature turned on. It’s great for when customers have monetary vouchers and would only like to put a specific amount towards what they are paying for. Here is how to view the partial ...
    • Gifted | Outstanding voucher report

      Here is how to produce a report of all active vouchers that can still be redeemed in Gifted. Process: Log on to your Gifted platform. Click ‘Reports’ on the left-hand side. On the left, under 'Vouchers' select the 'Sold' option. When selecting dates ...