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Gifted | How to regenerate a voucher code
You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...
Gifted | Create a User
Important - After the initial set-up, only existing users who have the role of 'Hotel User Manager' can create new users. It’s completely up to you which of your team members you create users for, and which varying roles/permissions they can have ...
Gifted | Cancel an Order
A guest has just placed an order, but they call up to say they need to cancel it. What do you do? Cancel it with our simple ‘cancel order’ process. If a guest calls up weeks or months after they placed an order and say they no longer want it/ask for ...
Gifted | Process a Refund
If a customer has decided they no longer want the voucher they have purchased or would like a partial refund, please follow the below steps to issue them with a refund. IMPORTANT: Please note that all refunds need to be processed through the platform ...
Gifted | Create a Complimentary Voucher
To issue a complimentary voucher, please follow the steps below: Log on to your Gifted platform. On the dashboard click on ‘Create an Order’ (the first of the large buttons along the top). The vouchers will be listed alphabetically and you can use ...