Gifted | How to clear your browser cookies and cache

Gifted | How to clear your browser cookies and cache

🔍 Summary

This guide explains how to clear browser cache and cookies when troubleshooting issues on the ecommerce platform. This is often requested by Support to resolve display, login, or functionality problems.

❓ Likely Scenario

You are experiencing unexpected issues on the ecommerce platform (e.g. pages not loading correctly, changes not appearing, or login problems) and Support has asked you to clear your browser cache and cookies.

🛠️ Process Overview

Start with a quick refresh using a keyboard shortcut. If the issue continues, clear cookies and cache in your browser, then restart it. If needed, follow browser-specific steps or device-level instructions.

✅ Step-by-Step Instructions

Quick Refresh (try first)
  1. Press Ctrl + F5 on your keyboard.
If issues continue...

Clear cookies and cache using the relevant browser/device instructions below, then restart your browser.

Internet Explorer

  1. Go to Tools > Internet Options
  2. In the General tab, under Browsing History, click Delete
    1. Or press Ctrl + Shift + Delete
  3. Select:
    1. Preserve Favourites website data
    2. Temporary internet files and website files
    3. Cookies and website data
  4. Click Delete
  5. Click Apply, then OK
  6. Close and reopen the browser

Microsoft Edge

  1. Open Edge and click Menu (3 dots)
  2. Go to Settings > Privacy & services
  3. Under Clear browsing data, select Choose what to clear
  4. Tick:
    1. Cached images and files
    2. Cookies and other site data
  5. Click Clear
  6. Restart the browser

Firefox

  1. Go to History > Clear Recent History
  2. Set Time range to Everything
  3. Select:
    1. Cookies
    2. Cache
    3. Offline Website Data
  4. Click Clear Now
  5. Restart the browser

Google Chrome (clear site data for ecommerce platform only)

  1. Open the ecommerce platform in Chrome
  2. Right-click the page and select Inspect (Windows) or press Fn + F12 (Mac)
  3. Go to the Application tab
  4. Select Storage
  5. Tick all checkboxes
  6. Click Clear site data
  7. Restart the browser
If issues persist:
  1. Repeat steps above
  2. Expand Cookies
  3. Right-click listed URLs and select Clear
  4. Restart browser
Full Chrome clear (if still needed)
  1. Go to History > History > Clear browsing data
  2. Set Time range to All time
  3. Select:
    1. Cookies and other site data
    2. Cached images and files
  4. Click Clear data
  5. Restart browser

iPhone (Safari)

  1. Open Settings
  2. Scroll to Safari
  3. Tap Clear History and Website Data
  4. Confirm by tapping Clear History and Data

Android

  1. Open your browser
  2. Go to Menu > Settings > Privacy & Security (Chrome: Settings > Privacy)
  3. Tap:
    1. Clear cache
    2. Clear history
    3. Clear cookies/site data (as applicable)
  4. Restart browser

🧠 Important Notes

  1. Always restart your browser after clearing cache/cookies.
  2. Clearing site data may log you out of websites.
  3. Try Ctrl + F5 first as a quick fix before full clearing.

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