Gifted | How do I generate a new voucher code?

Gifted | How do I generate a new voucher code?

If a customer calls up and claims they never received their postal voucher or that they’ve misplaced it, you may want to change the voucher codes to ensure the voucher can only be used by the intended recipient.
​
Re-generating the code will then make the original voucher code invalid and no one will be able to use it. The new code will be shown on the order details and on any printed/posted vouchers from then on.
​
​For Postal vouchers:

If you need a voucher code to be changed due to missing postal vouchers, then just give us a call or send us an email and we will do so for you. Only our Support team can re-generate codes for postal orders.
​

For E-vouchers:
If it’s an e-voucher that the customer can’t find, then all you have to do is click the ‘Re-send Voucher to Recipient’ button within the order on Gifted (as shown below). This will then re-send the voucher to the recipient with a new voucher code.

    • Related Articles

    • Gifted | Spaday.co.uk Voucher Redemption

      How to redeem your Spaday.co.uk vouchers: Login to https://admin.wearegifted.co.uk/ with your unique login to access the Spa Day Gifted page (e.g StoneSpa@SpaDay.co.uk) If this is your first time redeeming a voucher, please email liz@journey.travel ...

    • Gifted | How to re-send a voucher

      This article covers how to re-send both e-vouchers and postal vouchers. Postal Vouchers: If you re-dispatch a voucher via the post from your property, we recommend contacting support@journey.travel to request the voucher code is regenerated to ensure ...

    • Gifted | Redeem a voucher

      Log in to your Gifted platform Click ‘Redeem a Voucher' Use the voucher code in question, to locate the voucher you wish to redeem. (If you do not have the voucher code, please scroll further down this page for our alternative instructions.) This ...

    • Gifted | Editing Voucher Prices

      Log in to your Gifted platform. Select ‘Vouchers’ from the menu on the left. Search for the voucher you wish to change the price of. (You can use the category filter or keyword search if your hotel has a large quantity of vouchers, to save time.) ...

    • Gifted | Create a Voucher

      Step One - Initial Set-up: Log on to Gifted. Click on ‘Vouchers’ on the menu on the left-hand side. Click ‘Create a Voucher’. Type in the name you want to give the voucher. Select the category (Food & Drink, Spa etc) - use the drop-down tab to ...