The Gifted Glossary is designed to clarify our terminology and ensure you feel confident navigating any platform-specific language we use.
So, what do these terms mean?
Announcements
Announcements let you create pop-ups or banners on your Gifted platform to share important messages with your guests. For example, you can use them to inform customers about postal delays due to weather or upcoming maintenance.
Breakage
Breakage refers to vouchers that were never redeemed by your guests or customers before they expired. In essence, it's considered profit. You can view your breakage total on the dashboard—this figure will correspond to the time period you've selected.
Dashboard
The Dashboard serves as your homepage within Gifted, displaying key statistics and information widgets. Access to the Dashboard is limited to hotel staff members who have the appropriate permissions.
Dispute
A dispute is an official claim raised by a cardholder with their bank, usually when they don’t recognise a transaction—such as a gift voucher purchase—and suspect it may be fraudulent. This process involves Stripe, our payment gateway.
If a dispute is raised, our support team will contact your property with the relevant details and next steps.
E-voucher
An e-voucher is a digital voucher sent to your customers via email. It arrives as a PDF attachment (or as a link for LDVs) in an email sent to the delivery address provided by the purchaser at checkout.
Fulfilment
Fulfilment refers to the process of sending out postal vouchers. You have two options: you can either handle fulfilment yourself by posting orders from your hotel, or Gifted can manage the fulfilment on your behalf.
Offering postal delivery to your guests is optional. If you choose to provide this option, you’ll need to decide whether to manage the fulfilment in-house or let Gifted take care of it for you.
Luxury Digital Vouchers (LDV)
Premium, animated gift vouchers that can be personalised and scheduled for future delivery. LDVs offer a unique gifting experience. See more in our article here.
Overprint
Overprint refers to the text printed directly on your physical vouchers. We create the overprint and adjust the margins to fit your voucher size. This text includes important details such as the voucher code, validity period, and any personalised messages.
Permissions
Permissions determine what actions a user can perform on the Gifted site. For example, only users with the correct permissions can issue refunds or extend voucher validity periods.
Re-order Vouchers
This feature lets you change the order in which vouchers appear on your main homepage. Simply click the Re-order Vouchers button and drag the vouchers up or down to rearrange them. This helps you promote specific experiences more prominently.
Please note, this does not refer to customers purchasing vouchers again.
Redemption Delay
Redemption Delay is a security feature that creates a waiting period between when an order is placed and when it can be redeemed. This pause helps prevent fraudulent use, stopping someone from making a fraudulent purchase and immediately redeeming it at your property. We recommend using this feature to protect your business from potential financial loss.
Tag
A tag is a custom label you can create to help organise and filter the products on your site. Guests can use these tags to easily find gifts or items that match their interests.
For example, you might use tags like “Gifts for Him” or “Under £100” to make browsing more intuitive for your customers.
Voucher Limit
This feature restricts the number of vouchers a guest can purchase in a single transaction.