Gifted - Digital Wallets

Gifted - Digital Wallets

⏱️ Estimated time: 2 minutes
👤 Role: Front Desk Staff, Guest Experience Team, E-commerce Managers



What you'll learn
  1. How guests can add purchased vouchers directly to Apple Wallet or Google Wallet at checkout.
  2. How mobile digital wallet integration reduces redemption friction and prevents lost vouchers.
  3. How automatic location and time-based notifications surface vouchers on the guest's phone when on-site.
  4. How staff can scan guest QR codes using any standard smartphone camera and web browser.
  5. How to resolve common feature availability and redemption issues.
When should I use this?
Refer to this guide when explaining the digital wallet voucher feature to guests, configuring voucher delivery settings, assisting guests with saving their passes, or verifying QR codes on property during check-in and redemption.
Idea
Key Logic: Adding vouchers to digital wallets integrates voucher management directly into the guest's everyday mobile behaviour. Instead of searching through email inboxes or saved photo screenshots, guests can access their voucher instantly via QR code - or have it automatically pop up on their lock screen when arriving at your venue. This reduces redemption friction, boosts voucher usage, and ultimately drives higher on-property spend and revenue.
Step-by-step
1. Guest purchases a voucher on the Gifted platform
The guest selects their preferred experience or monetary voucher on your Gifted storefront and completes the standard checkout process.

2. Access the digital wallet option at the point of purchase
Once payment is confirmed, the order confirmation screen immediately displays options to save the voucher to a mobile device.
Option A: Save to Apple Wallet (iOS Devices)
On Apple devices, the guest taps Add to Apple Wallet. A preview of the native pass appears, displaying the unique QR code and voucher details. The guest taps Add in the top-right corner to save it to their Apple Wallet.
Option B: Save to Google Wallet (Android Devices)
On Android devices, the guest taps Add to Google Wallet. The guest logs in to their Google account if prompted, then taps Save to store the voucher pass inside their Google Wallet app.

3. Present and scan the voucher on property
When arriving on-site, the voucher can automatically surface on the guest’s lock screen based on location or scheduled event timing. The guest presents the digital pass from their wallet. Staff can scan the on-screen QR code using any smartphone camera with an internet browser to process the redemption instantly.

Notes
Troubleshooting
I can't see the digital wallet option on my account or storefront.
If the option to add vouchers to Apple Wallet or Google Wallet does not appear on your checkout confirmation screens, the feature may not be enabled for your account yet. Please contact the Journey Support Team via live chat on our support portal or at support@journey.travel to discuss enabling the feature.

Do I need a specialised barcode scanner to redeem wallet vouchers?
No. Digital wallet QR codes do not require dedicated hardware scanners. Any standard smartphone equipped with a camera and a web browser can be used by staff to scan and redeem the guest's voucher.

The guest's QR code isn't scanning properly.
Ensure the screen brightness on the guest's mobile device is turned up. If the QR code remains unscannable, you can manually enter the unique voucher code directly into the Gifted portal to process the redemption.

Idea
Best practice
Promote Immediate Download: Remind guests to tap Add to Wallet immediately after purchase so the pass is ready before they arrive on-site.
Leverage Smart Notifications: Highlight to guests that their wallet pass can automatically appear on their phone screen as soon as they step onto the property or on the day of their booking.
Utilise Mobile Devices for Scanning: Equip team members with company smartphones so they can scan guest QR codes seamlessly anywhere on property.

Info
Reach Out for Support:
If you need a hand, the Journey Support Team is available via live chat on our support portal or at support@journey.travel.

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