Gifted | Are we able to send marketing emails to customers or do the names belong to Gifted?

You can only contact your customers if they have chosen to opt into receiving marketing emails from your hotel.

Whenever a customer is placing an order on the front end or a member of your team is placing an order on the back end, there will be a box to tick if they'd like to receive hotel info and offers. You can only contact them if this box has been ticked.

If you'd like to see a list of those who have opted in to receive marketing then all you have to do is log in to your dashboard, and click on 'Reports' to the left of the website. Then you will be able to see, on the right-hand side of the page, that you can download a report of all the customers who have opted in. This is the only report that can be used for marketing purposes.

The customer's order details will also show whether they have opted in or not when an individual order has been opened in Gifted.

• Related Articles

• Gifted | How to re-send a voucher

  This article covers how to re-send both e-vouchers and postal vouchers. Postal Vouchers: If you re-dispatch a voucher via the post from your property, we recommend contacting support@journey.travel to request the voucher code is regenerated to ensure ...

• Gifted | Create an Offer

  Log on to your Gifted platform. In the menu on the left-hand side, click on ‘Marketing'. Click on the 'Offers' widget. Click on ‘Create an Offer’. Set-up: Type in the offer name (such as "Black Friday Deal"). Select the chosen dates that you want ...

• Gifted | How to regenerate a voucher code

  You may need to regenerate a voucher code to ensure that it is not used by the unintended person. For example, if a postal voucher is lost in the post. If an e-voucher has been sent to the wrong email and the hotel updates the delivery address, the ...

• Gifted | Create a Testimonial

  This feature can be used to encourage potential customers to purchase a voucher by adding positive reviews and experiences to your voucher pages. Log on to your Gifted platform. Click on ‘Marketing’ on the left-hand side of the menu. Click on the ...

• Gifted | What permissions do I need to give my team?

  When setting up your team as users to your new Gifted site, the level of access they have is completely down to you and what you think they'd need to be able to do/see. Some of your team may need more access than others. To add a role to a user: ...