Gifted - Adding a Video to Your Storefront Landing Page
⏱️ Estimated time: 5 minutes
👤 Role: Marketing Managers, Property Administrators
What you'll learn:
How to enhance your Gifted storefront landing page with high-quality video content.
The explicit asset requirements needed for video deployment.
How to request a video upload through the correct channels.
Use this process whenever you want to bring your digital gift voucher storefront to life. Displaying video content on your Gifted homepage is an excellent way to showcase your property, highlight your brand story, capture the guest experience, or elevate seasonal marketing campaigns. This feature delivers an engaging first impression for visitors from the moment they arrive.
1. Verify your video URL requirements
Before submitting your request, you must check that your video link is correctly formatted. The Gifted platform requires a direct link to a hosted video asset rather than an embedded player link. Ensure your URL ends explicitly with the .mp4 file extension (for example, https://yourhotelwebsite.co.uk/assets/homepage-hero.mp4).
2. Submit your video asset request
Because this feature updates elements of your direct storefront experience, the implementation must be processed securely by the Journey team.
Prepare an email or a live chat message containing your direct .mp4 URL.
3. Contact support for deployment
If you need a hand getting this live, the Journey Support Team will be available via live chat on our support portal or at support@journey.travel.
Keep it short: Aim for a loopable video between 10 to 30 seconds long to ensure your page remains fast and responsive.
Optimise your file size: Compress your video heavily before hosting it to keep the file size minimal, helping mobile users load your voucher page instantly.
Avoid vital text: Do not include crucial text or logos too close to the borders of the video frame, as your storefront layout may scale dynamically across different screen sizes.
Related Articles
Gifted - Digital Wallets
⏱️ Estimated time: 2 minutes ? Role: Front Desk Staff, Guest Experience Team, E-commerce Managers What you'll learn How guests can add purchased vouchers or event tickets directly to Apple Wallet or Google Wallet at checkout. How mobile digital ...Gifted | Vouchers – Bulk Send Vouchers to Multiple Emails Using a Corporate Gifting Deep Link
? Role: Hotel Administrators, Marketing Managers, Corporate Sales Teams What you'll learn: How to locate and secure a corporate gifting deep link for unpublished or hidden vouchers. How to use the bulk CSV upload feature during corporate checkout to ...Gifted - Shopping Feeds Setup
⏱️ Estimated time: 5 minutes ? Role: Marketing Manager, E-commerce Administrator What you'll learn How to request and enable automated Shopping Feeds for Gifted vouchers. How to share Google Shopping and Meta Commerce Manager feed URLs with your ...Gifted | Checking and Managing Voucher Redemptions
⏱ Estimated time: 5 minutes ? Role: Front Desk Staff, Customer Service Representative, Duty Manager What you'll learn: How to locate a voucher with or without a code. How to interpret "Fully Redeemed" vs "Partially Redeemed" statuses. How to ...Gifted - Reinstate a Cancelled Order
⏱️ Estimated time: 2 minutes What you'll learn: How to reinstate an order that was previously cancelled in Gifted. How vouchers associated with a reinstated order are reactivated. Important notes regarding payment processing when restoring orders. ...