Your Terms and Conditions and Where to Upload Them

⏱ Estimated time: 10 minutes

👤 Role: Legal Teams, Ecommerce Managers, Spa Managers

---

What you'll learn:

• The essential clauses required to protect your business interests.

• How to upload and manage site-wide terms and conditions.

• The difference between site-wide, spa-wide, and item-specific terms.

• How to review your published terms on the storefront.

---

When should I use this?

While a Privacy Policy is legally mandated, Terms and Conditions (T&Cs) are your primary tool for risk management. Use this process during your initial setup or whenever your booking policies (such as refund or age restrictions) change.

Key Logic:

Terms and Conditions act as a contract between you and the guest. They allow you to set rules on how your services are used, allocate liability, and define the governing law of the contract. Without these, your business is more vulnerable to disputes regarding refunds, safety, or service delivery.

---

Before you start:

• Finalise your internal policies for refunds, age requirements, and delivery.

• Ensure you have the text ready in a plain-text format (as the editor does not support rich text like bold or italics).

• Identify if you need unique terms for specific high-risk items (e.g., intensive spa treatments).

---

Step-by-step:

1. Draft Your Terms

To ensure comprehensive protection, verify that your document covers these critical areas:

• Business Identification: Full legal name and contact details.

• Service Description: What the guest is actually purchasing.

• Liability & Disclaimers: Information on risk allocation and safety instructions.

• Conditions of Purchase: Age limits, location-based restrictions, and payment methods.

• Cancellation & Refunds: Clear rules on withdrawal rights, exchanges, or terminations.

• Rights of Use: Copyright information and intellectual property rules.

---

2. Upload Site-Wide Terms and Conditions

These terms apply to every transaction made across the entire Ecommerce storefront.

1. Log in to the Ecommerce platform.

2. Under the Products & Services menu heading, click on Content.

3. Select Terms and Conditions from the sub-menu.

4. Title: Amend this to something clear, such as "Terms and Conditions."

5. Content: Paste your drafted text into the text box.

• Note: This field is plain text; formatting like bold or italics will not be rendered.

6. Click Save Content.

7. Verify: Navigate to your storefront and click the Terms and Conditions link in the footer to review.
   

---

3. Manage Spa-Specific Terms

The platform allows for more granular control over spa bookings due to the medical and safety requirements often involved.

• Option A: Spa-Wide Terms: These apply to all items in the Spa module. These are typically set up during onboarding. Currently, these can only be edited by the Support team. Please email support@journey.travel with your requested updates.

• Option B: Item-Specific Terms: For unique treatments (e.g., pregnancy massages or high-intensity heat experiences), you can add specific terms. Locate the relevant Spa Item in the platform and fill in the Terms and Conditions field. These will appear alongside the spa-wide terms during the guest's booking journey.

---

Best practice:

Formatting for Readability: Since the editor uses plain text, use ALL CAPS for headings or double line breaks to separate paragraphs. This ensures the document remains readable for the guest even without bolding or bullet points.

---

Important Notice:

Consistency is Key: Ensure that the refund and cancellation policies listed in your T&Cs match the settings configured in your booking modules. Discrepancies between your written terms and the actual system behaviour can lead to guest frustration and booking disputes.

---