Ecommerce Platform | SynXis payment reconciliation
This article aims to guide properties using Synxis on how to reconcile ecommerce platform payments in their PMS, as these will not integrate automatically. This is essential for end-of-day reconciliation to ensure all payments received by the property have been recorded in the PMS.
STEP 1: Check new ecommerce platform bookings as soon as they are confirmed.
Who: Reservations / FOH
When: Continuous
As soon as a new booking is confirmed via the ecommerce platform, the pre-defined email address will receive a booking receipt. Please advise support@journey.travel if you would like this address changed at any point
Once received, use the details provided in the email to retrieve the booking in your PMS
Post the full payment in PMS
Optional step: add a trace/task in accordance with the booking payment terms to check and post any deferred payments (if applicable)
Note: this method will allow you to capture pre-payments for all new bookings, however, it will not include deferred payments. Full payment must be posted in PMS to ensure guests can be provided with a VAT receipt. Gateway fee and service fee needs to be reconciled by the accounts team (same principles apply as with any other travel agent bookings).
STEP 2: Use ecommerce platform transaction report
Who: Reservations / FOH
When: Each morning
To be completed at the start of each day to capture payments taken the day prior
Required to capture deferred payments
How To
Log in to ecommerce platform admin
Navigate to reports tab on the left hand side
Select transaction report
Set the date range to show yesterday’s date only
Click on generate report
Click on the report link to download it
Use the amount shown in column C (Amount)
Post the payment in full in PMS
STEP 3: Check Arrivals
Who: Reservations / FOH
When: Each morning
Extra step to capture any last minute bookings and any failed payments
How To
Log in to ecommerce platform admin
Navigate to reports tab on the left hand side
Select arrival report
Set the date range to show today’s and tomorrow’s arrivals
Click on generate report
Click on the report link to download it
Look out for data in columns C - E to ensure order is fully paid and the outstanding Amount is 0.00
Double check that all payments have been posted in PMS
Related Articles
Ecommerce Platform | Rooms: payment options
Overview Payment options are not currently rate-specific, therefore the deposit/deferred payment option which you set up will be applied to all of your rates. By default, ecommerce platform sites are set up to take full payment at the point of ...Ecommerce Platform | SynXis | Creating new rate plans
Once the new rate plan has been created within SynXis, please reach out to support@journey.travel to run a Booking Engine import. Once this has been done, please search on the front end of ecommerce platform for a date that this rate plan should be ...Ecommerce Platform | SynXis | Guarantee policy
If you need assistance creating a new guarantee policy, please reach out to your account manager at your SynXis reseller. Or search in the help guides within your SynXis CRS. Please note: If using SynXis CRS for anything else (GDS/IDS/Channel ...Ecommerce Platform | SynXis | Rate/room images
If you need assistance adding images for a room or a rate, please reach out to your account manager at your SynXis reseller. Or search in the help guides within your SynXis CRS. Please ensure no special characters are used in the file name (for your ...Ecommerce Platform | Rate specific payment terms
Once your rates have been pulled through to Journey's ecommerce platform, you can then override the payment terms if you wish, for rate plans such as Advance Purchase. In your ecommerce platform, select Rates from the left-hand menu: Click Edit on ...