On occasion, when an order is placed through ecommerce platform (previously known as onejourney) you may see it displayed within the ‘Orders’ section with a status of 'In Progress' for the Spa module, which means that the order has not integrated with Premier.

You need to manually add this booking to Premier and assign the payment to your 'onejourney' or 'RevSpa' payment method.

If you do not have a 'onejourney' or 'RevSpa' payment method created, please follow the below instructions within Premier to create this: