Ecommerce Platform | Self-fulfilment for the Retail module
Getting Started
The first thing you need to do when setting yourself up for retail is decide if you will use a third-party company for your fulfilments, or if you will be self-fulfilling the orders. Either way, when setting up the Retail module, you will need to provide this information to our team so we can get this set up for you.
To have the Retail module setup contact your account manager, and if you're unsure who this is please reach out to support@journey.travel
Self Fulfilment
Once your Retail module has been set up, if you have chosen to self-fulfil your orders, when you had this initially set you would have had to specify an email address where the order requests would be sent to.
When you receive an email for an order, you will then need to fulfil that order request.
This email will contain the details of the order, such as the customer's name, address and what they have ordered.
How to process a retail order for self-fulfilment
When you need to process and fulfil an order:
Log into your Journey's ecommerce platform
Click on Orders
Locate the order that needs to be fulfilled
Orders that have a fulfilment requirement will have this icon
Click 'Edit' on the appropriate order
You will then see the details of the order:
The items that require fulfilling will show under the 'Products' heading.
In this example the items that need to be packaged and collected are 'In Good Condition' and 'Good Hair Day'.
When first ordered the status of the order will show as 'Awaiting Packaging'.
In the second example above, you can see the name and address of where the order needs to be delivered to, or alternatively, if it is a click-and-collect order.
As you process the order, it is best practice to update this as you go to the most appropriate status. The status options available to you are:
After selecting the most appropriate current status, click 'Save Section'.
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