Ecommerce Platform | Reset customer passwords

Ecommerce Platform | Reset customer passwords

Customers who are likely to rebook at your property can create an account either prior to booking or whilst checking out.

If they forget their password or get locked out of their account, you can reset this by following the steps below:

  1. Go to Manage > Customer Accounts



  1. Use the search bar to find the customer account using either their name or email address
  1. Click edit on the far right of the user you want to amend

  1. Once in the user, under the "Orders" tab, you can select "Send password change link"

  1. This will send a password reset link to the customer.

Note: We recommend that customers check their junk folder if they cannot see this email, as it may be there.


    • Related Articles

    • Ecommerce Platform | Checking spa day inclusions

      ? Summary This article explains how to check Spa Day inclusions within your ecommerce platform. Although Spa Days must be set up in Premier, you can review all inclusions, selections, and extras once the Spa Day has been imported into the ecommerce ...

    • Ecommerce Platform | Rates | Set up a minimum lead time restriction

      You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...

    • Ecommerce Platform | How to create a test order

      During implementation: We recommend creating a test order to ensure the system is checked for all scenarios prior to going live. In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you ...

    • Ecommerce Platform | Making treatments bookable & Troubleshooting availability

      ? Summary This article explains how to ensure that treatments and spa days are correctly set up and bookable within your ecommerce platform, and provides detailed troubleshooting guidance for common availability issues. As all treatment and spa day ...

    • Ecommerce Platform | Setting Promotional Pricing in EMS

      Promotional Pricing allows your ecommerce platform to override the set price in EMS - this would be relevant when offering discounts on the ecommerce platform (not to be confused with a 'Promo Code'). This is essential, as your spa items cannot be ...