Ecommerce Platform | Reset customer passwords

Customers who are likely to rebook at your property can create an account either prior to booking or whilst checking out.

If they forget their password or get locked out of their account, you can reset this by following the steps below:

1. Go to Manage > Customer Accounts

1. Use the search bar to find the customer account using either their name or email address

1. Click edit on the far right of the user you want to amend

1. Once in the user, under the "Orders" tab, you can select "Send password change link"

1. This will send a password reset link to the customer.

Note: We recommend that customers check their junk folder if they cannot see this email, as it may be there.

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