Ecommerce Platform | Refunding to an expired card

Ecommerce Platform | Refunding to an expired card

Refunding to an expired card is possible to do, as long as the account you are refunding to is the same account the funds were originally paid from.

If the client holds the same account, but it's just the card details that have changed then you can go ahead and process the refund as usual. This will not affect the refund reaching the customer's account.

However, if the customer has changed their bank account completely it’s then the customer's responsibility to redirect the funds to a new account. The refund can be processed as usual and the customer would need to contact their bank in order to arrange receipt of the payment.

If you have any specific situations you would like to discuss, please do contact our support team for advice at support@journey.travel

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