Ecommerce Platform | Creating a promo code

Ecommerce Platform | Creating a promo code

Once you have been set up and are live, you may decide that you would like to offer promo codes through your ecommerce platform. 

Creating a Promo Code

  • Log into your ecommerce platform.
  • In the menu on the left, under the 'Offers and Promotions' heading click on 'Promo codes'.


  • Here you can see any promo codes you currently have, create new promo codes and remove any outdated promotions.


  • To create a new promo code click on the 'Create Promo code' button at the top of the screen.


  • You will be presented with this screen.


  • In the 'Promo Name' box enter the code for the promotion you wish to create. Please note that this must be one word and in all capitals. It can also include numbers but it cannot only be numbers.

    (e.g. 'FESTIVE20'. This will be the code that the customer will enter at checkout, so we recommend that a short and snappy promo code is used.)

  • Set the dates & times you wish the promo to run from and to using the 'Active Start Date' and 'Active End Date' fields.

    (e.g. 01/11/2022 to 24/12/2022 (note that the date format is dd/mm/yy) )


  • Under the Promo Type section, choose whether this offer will be either for a 'Percentage Off' or for 'Money Off'.


  • You then need to choose what you would like to apply the offer to. In the 'Target' drop-down, select which items you would like it to be applicable to.


  • Note that certain selections such as Spa Days or Treatments will then present you with further options. (In the example below, Spa Days were selected, you can then choose which specific Spa Days you'd like to apply this promotion to, the dates guests can arrive using the promo code, and what days of the week these arrivals are. Days of the week are all pre-selected, you will need to click them to de-select.)


  • You then need to decide if you would like the promo to be active immediately or not. If you do ensure that the 'Active' checkbox is ticked.

  • Click on the 'Create Promo' button.




    • Related Articles

    • Ecommerce Platform | The 'promo report'

      Once you have created a promo code on your ecommerce platform and have launched it, you can generate a 'promo report' to see all of the orders where a promo code has been applied. To run a 'Promo report' Log in to your ecommerce platform. In the menu ...
    • Ecommerce Platform | Guestline | Creating new rate plans

      When you have created a new rate plan within Guestline, please run an import through your ecommerce platform (see article Ecommerce Platform | Imports). Once this has been completed, you will then be able to set the rates live within Journey's ...
    • Ecommerce Platform | SynXis | Creating new rate plans

      Once the new rate plan has been created within SynXis, please reach out to support@journey.travel to run a Booking Engine import. Once this has been done, please search on the front end of ecommerce platform for a date that this rate plan should be ...
    • Ecommerce Platform | Creating availability rules

      Availability rules in ecommerce platform allow you to block out a specific day/period for any spa item. Process: Log in to your ecommerce platform. From the main menu on the left-hand side of the screen, under the 'Products & Service' heading click ...
    • Ecommerce Platform | Creating an offer

      Once you have been set up and are live, you may decide that you would like to run an offer through your ecommerce platform. You may want to utilise this feature to create a campaign for an event like Black Friday. There is also a video here to take ...