Ecommerce Platform | Payments not going through due to a restricted Stripe account
Stripe is the payment gateway that will be used to process all your online payments. When you first created a Stripe account you would have had to upload business information and verify your identity.
Every now and again, Stripe may ask you to re-verify or re-upload documents. This is for security purposes, to either make sure that the information is all accurate and up to date, or if you created the account without verifying your identity then it will need this as you’ve started to process more payments.
Stripe will always notify you (via the email address attached to your account) ahead of time when they need this information and they will let you know that if you do not upload the information required by a certain date then your account will be ‘restricted’.
You may have either payouts, payments or both restricted.
Payouts: you're unable to transfer any funds owed from Stripe into your bank.
Payments: you're unable to take any orders via the Platform.
This will remain like this until you upload the information required.
Log in to your Stripe account.
IMPORTANT: Please try to make sure more than one person in the business knows the login, you can only have one email address associated per account.
There will be a message at the top to let you know that your account needs further verification.
There will be a button located underneath the message, please click this.
Upload the information required.
Your account will be moved from 'restricted' to 'in review' whilst the Stripe team review the information you’ve uploaded.
Payments and payouts should then resume.
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