Ecommerce Platform | No availability after reboot (502 Bad Gateway)
Periodically, you will need to restart your Premier server. This is often to install the latest Windows updates, but you may have other reasons that you need to power down or restart.
For Premier to work with your ecommerce platform, you must log in to Windows again for all of the services to start correctly. However, occasionally, you may find that even once you log in to Windows, your ecommerce platform still doesn't show any availability at all for any treatment, spa day or class on any date.
If this is the case, the first thing to check (possibly by your IT department) is that the Premier services in Windows have started properly.
There are 2 services to check:
Premier IP Tunnel
Premier Software API Service
This should have a status of 'Running'. If they are not running, right-click on the service and click 'Start' (or 'Restart' if Start isn't available). If you Start/Restart 'Premier IP Tunnel' first, it usually triggers the other services to start too.
If the services do not start or throw any errors, consider shutting down and restarting the Premier server again.
Failing that, you may wish to put your IT department in contact with Premier Support - support@premiersupport.co.uk - or the Journey Support team can help you troubleshoot any other issues further - support@journey.travel
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