Ecommerce Platform | How to find the error log for an order
Log into the back end of the ecommerce platform.
Click orders in the left-hand menu.
Search for the specific order you want to check.
Once you have found the order you need, click 'Error Log' from the left-hand menu.
This is where you can view any errors that may have occurred.
EXAMPLES:
Time out due to the length of time it took for the response from the PMS to Premier:
Timeout due to the length of time it took for the response from Roomlynx/SynXis:
- Cancellation policy in SynXis does not allow modifications - this needs to be set to "Allowed within all channels except within cancel policy"
Delay with PMS confirming the order back to Premier which has resulted in it failing:
Booking failed to integrate from Premier to the PMS (this is normally due to the mapping not being done for the payment method or the integration between PMS and Premier is down):
Related Articles
Ecommerce platform | 'In Progress' and 'Unconfirmed' bookings
? Summary For Spa, Room, or Table bookings, an “In Progress” order status means that payment was successful, but the booking did not fully integrate into Premier or a third party system. You’ll need to manually add the booking as explained in this ...Ecommerce Platform | Rates | Set up a minimum lead time restriction
You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...Ecommerce Platform | The 'Order report'
The 'Order report' contains information on the orders you have received. To run an 'Order report': Log in to our ecommerce platform. In the menu on the left, under the 'Manage' heading, click on 'Reports'. You will then see the reporting screen. ...Ecommerce Platform | Order statuses: what do they mean?
To view the status of all your properties orders, please follow the steps below: Log in to your ecommerce platform. Click 'Orders' from the menu on the left-hand side. If desired, you can filter your view of orders by the 'order status'. What these ...Ecommerce Platform | How to locate a guest's order
In order to locate a guest's order follow these steps: Log in to ecommerce platform. In the menu on the left under the 'Manage' heading click on 'Orders'. You will now see a list of all of your orders with the most recent at the top of the list. You ...