Ecommerce Platform | How to find the error log for an order
Log into the back end of the ecommerce platform.
Click orders in the left-hand menu.
Search for the specific order you want to check.
Once you have found the order you need, click 'Error Log' from the left-hand menu.
This is where you can view any errors that may have occurred.
EXAMPLES:
Time out due to the length of time it took for the response from the PMS to Premier:
Timeout due to the length of time it took for the response from Roomlynx/SynXis:
- Cancellation policy in SynXis does not allow modifications - this needs to be set to "Allowed within all channels except within cancel policy"
Delay with PMS confirming the order back to Premier which has resulted in it failing:
Booking failed to integrate from Premier to the PMS (this is normally due to the mapping not being done for the payment method or the integration between PMS and Premier is down):
Related Articles
Ecommerce Platform | The 'Order report'
The 'Order report' contains information on the orders you have received. To run an 'Order report': Log in to our ecommerce platform. In the menu on the left, under the 'Manage' heading, click on 'Reports'. You will then see the reporting screen. ...Ecommerce Platform | How does a guest cancel their order?
If a guest wishes to cancel an order that has been placed via ecommerce platform, then any cancellation should be performed within both ecommerce platform AND the third-party system. Customers are only able to request a cancellation over the phone, ...Ecommerce platform | The difference between a temporary online reservation and a permanent online order in Premier
What is a temporary reservation? When a guest adds an item to their basket, a temporary reservation appears in your Premier diary, for a maximum of thirty minutes, to prevent over bookings while your guest completes their checkout process. How does ...Ecommerce Platform | Order statuses: what do they mean?
To view the status of all your properties orders, please follow the steps below: Log in to your ecommerce platform. Click 'Orders' from the menu on the left-hand side. If desired, you can filter your view of orders by the 'order status'. What these ...Ecommerce platform | 'In progress' and 'Unconfirmed' bookings
For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...