Ecommerce Platform | How to create a Test Order

Ecommerce Platform | How to create a Test Order

We recommend creating a test order to ensure the system is checked for all scenarios prior to going live.

In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you by your implementation specialist.

Once on the platform, you will need to go through the journey as a guest would, whether this is a room, tables, spa or retail test order.


Spa Module:

  • Click on the respective tab - e.g. Show all Spa Days/Spa Treatment and then select the dates you wish to create the test booking for and click 'Update'

  • Select the spa day/treatment you would like and then click on the book spa day/treatment tab located at the bottom of the page on the right-hand side.

  • You will be presented with a 7-day calendar view. For spa days, you will have the option to choose an arrival time (which in Core are your time bands) and may need to select times for any Spa Day inclusions.

  • Enter your Name and then click on the next step tab at the bottom of the page

  • If extras/enhancements have been set up you will get a chance to add them to the basket. We recommend adding any available extras to at least one of your test orders to ensure you are happy with the process and that they work.

  • The final step is to click on add to basket. You have then successfully added an item to your basket.

  • You can continue to add items to the basket or click on 'view basket' to place the order.

  • Your basket will show a summary of all the items you have added to the basket and will provide another opportunity to add additional items.

  • In order to continue to pay, click on the checkout tab. You can then either check out as a guest or sign in.

  • The next step is to enter customer details, address and credit card information

  • You can create a test booking by bypassing Stripe, which means no card details will be required in order to place the order.

  • In both cases, you will receive an order notification.

  • Part of the testing process is to ensure the bookings have come through to the respective systems as they should, including any notes, enhancements etc.

  • Once you are happy with the user journey remember to cancel and refund the order in one journey and Core.

  • Note: Although there is the option to bypass Stripe we recommend creating at least one order with payment to ensure everything works as it should. If your core system has an integration with the PMS you will need to create a test order with an actual credit card to test the site

Room Module

  • You will need to follow the above process of selecting the dates and choosing the room type and adding the item to the basket

  • You will need a credit card to make an actual payment as bypassing Stripe is not an option.

The purpose of this process is to ensure your guest has the best booking experience and that each element is bookable, showing the correct information and processing through to the 3rd party systems. Therefore, we recommend creating as many test scenarios as possible.

For example:

  • Multi basket including spa days, extras treatments, rooms and retail

  • Single basket

  • Single basket with extras

  • Follow the same process as above for Tables and Retail.