Ecommerce Platform | How to create a test order

Ecommerce Platform | How to create a test order

During implementation: We recommend creating a test order to ensure the system is checked for all scenarios prior to going live. In order to create test orders you will need access to your ecommerce platform storefront which will be provided to you by your implementation specialist. Once on the platform, you will need to go through the journey as a guest would, whether this is a room, tables, spa or retail test order.

Once live: You may occasionally wish to place a test order to check a new item/offering or to look at the user journey. If you are already live, the same steps apply, but you may prefer to create yourself a promo code so that you can place a free test booking. (This isn't recommended during your onboarding, so we can ensure that the amount paid is being recorded correctly across all your booking systems and your PMS).


Spa Module:

  • Visit your storefront and click through to the item you want to test. E.g. Click 'Show all Spa Days' and then enter the dates you would like to test for and press update.


  1. Select the spa item you would like to purchase and click on the 'Book Now' button located at the bottom right-hand side of the page.
  2. You will be presented with a 7-day calendar view. For spa days, you will have the option to choose an arrival time (which in EMS are your time bands) and may need to select times for any Spa Day inclusions. Please enter your Name and then click on the next step tab at the bottom of the page.
  3. If extras/enhancements have been set up you will get a chance to add them to the basket. We recommend adding any available extras to at least one of your test orders to ensure you are happy with the process and that they work.
  4. You can now continue to add items to the basket or click on 'View basket' to place the order.
  5. Your basket will show a summary of all the items you have added to the basket, your visit itinerary and will provide another opportunity to add additional items.


  1. In order to continue to pay, click on the checkout tab. You can then either check out as a guest or sign in.
  2. The next step is to enter customer details, address and credit card information.
  3. Part of the testing process is to ensure the bookings have come through to the respective systems as they should, including any notes, enhancements etc. Please thoroughly check the booking in EMS and your PMS to confirm that you are happy with how this booking has been integrated.
  4. Once you are happy with the user journey remember to cancel and refund the order in our ecommerce platform and within EMS.


Room Module:

  1. Visit your storefront and enter the desired dates and guests you would like to search for and click on 'Search'. (If you want to test a specific rate or room type, you can do this by selecting the room/rate pages via the menu bar)
  1. Select the desired room, and then scroll down and select the desired rate
  2. You can choose to upgrade your room if you wish
  3. Enter your guest details and continue to progress through the checkout process.
  4. If extras/enhancements have been set up you will get a chance to add them to the basket. We recommend adding any available extras to at least one of your test orders to ensure you are happy with the process and that they work.
  5. Continue to progress through the checkout process until your order has been placed.
  6. Please thoroughly check the booking in your third-party system to confirm that the booking has integrated successfully, including any notes, enhancements etc.
  7. Once you are happy with the user journey, don't forget to refund and cancel the order in our ecommerce platform and within your third party system.

Tables Module:

  1. Visit your storefront and select the 'Book a Table' button from your dining banner
  2. Click onto 'Book a Table' at the top of your page
  3. You can can now select the desired restaurant, dates, times and menu for your test order/s. Once you are happy with your selections, please select 'Add Reservation to booking'
  4. Click 'View basket' and continue to progress through the checkout process.
  5. If you have configured table deposits, you may have to pay a charge at checkout. If not, then you can finish this booking without making a payment.
  6. Your order has now been placed.
  7. Please thoroughly check the booking in your third-party system to confirm that the booking has integrated successfully, including any notes, enhancements etc.
  8. Once you are happy with the user journey, don't forget to refund (if needed) and cancel the order in our ecommerce platform and within your third party system.

Notes:

During implementation: The purpose of this process is to ensure your guest has the best booking experience and that each element is bookable, showing the correct information and processing through to the 3rd party systems. Therefore, we recommend creating as many test scenarios as possible for testing before go-live.

For example:
  1. Multi basket including spa days, extras treatments, rooms and retail
  2. Single basket
  3. Single basket with extras
  4. Follow the same process as above for Tables and Retail.

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