Ecommerce Platform | How to clear your browser cookies and cache

Ecommerce Platform | How to clear your browser cookies and cache

From time to time it may become necessary to clear your browser cache. If Support asks you to do this follow these steps:

- Press Ctrl+F5 on your keyboard.

If you still see issues after this then clear cookies and cache then restart your browser. For help with any other browser, refer to your browser-specific sections below.

To clear cookies and cache in Internet Explorer

  1. Go to Tools > Internet Options > In "General" tab click on the "Delete" button under the "Browsing History" section.
  • OR press "CTRL + Shift + Delete" to open "Delete Browsing History"

  1. Select "Preserve Favourites website data", "Temporary internet files and website files" and "Cookies and website data" and click on "Delete"

  2. Click on "Apply"

  3. Click on "OK"

  4. Close the browser and open it again.

To clear cookies and cache in Microsoft Edge

  1. Open Microsoft Edge, select 'Menu' (3 dots icon in the top right corner of the browser)
  2. Click on 'Settings' > 'Privacy & services'

  3. Under 'Clear browsing data', select 'Choose what to clear'

  4. Select the 'Cached images and files' and "Cookies and other site data" checkboxes and then select "Clear"

  5. Close the browser and open it again.

To clear cookies and cache in Firefox:

  1. Go to History > Clear Recent History
  2. On “Clear All History“ Pop-up, Select Time range to clear > Everything

  3. Select “Browsing & Download History”, “Cookies”, “Cache” and “Offline Website Data”.

  4. Click on the “Clear Now” button

  5. Close the browser and open it again

To only clear cache for the ecommerce platform site in Chrome.

  1. Open ecommerce platform in your browser
  2. On a Windows machine, right-click anywhere on the page and click 'Inspect', or on a device using Mac OS press 'fn+F12'

  3. This will then launch Dev Tools

  4. Click on the 'Application' tab

  5. Click on 'Storage' is selected by default.

  6. On the right-hand side of the page, ensure that all checkboxes are ticked.

7. Click on 'Clear site data'

8. Close the browser and open it again

If this still hasn't worked

  1. Repeat steps 1-4 from above
  2. Expand 'Cookies'

  3. This will give you a list of the currently open URLs in your browser.

  4. Right-click each of these and click 'Clear'

5. Close the browser and open it again

If this still hasn't worked try clearing all cookies and cache in Chrome:

  1. Go To History > History > Clear browsing data

  2. Select “Time range” as “All Time”

  3. Select “Cookies and other site data” and “Cached images and files”

  4. Click on “Clear Data” Button

  5. Close the browser and open it again

To clear cookies and cache on an iPhone:

  1. Open the Settings app and scroll down to Safari
  2. In the Safari settings, scroll down and tap "Clear History and Website Data"

  3. Tap "Clear History and Data"

To clear cookies and cache on an Android device:

  1. Open your browser
  2. Go to Menu > More > Settings or Menu > Settings > Privacy & Security. Chrome: Go to Menu > Settings > Privacy.

  3. Tap Clear cache, Clear history, and Clear all cookie data as appropriate


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