Ecommerce Platform | Guestline | Setting up room upsells / extras

Ecommerce Platform | Guestline | Setting up room upsells / extras

🔍 Summary

Upsells (products) are now fully configured within Rezlynx PMS, including rate plan eligibility and distribution settings. There is no longer a requirement to configure upsells within Distribution Hub (as previously advised).

❓ Likely Scenario

You want to create or manage upsells (e.g. add-ons like breakfast, parking, or extras) and ensure they are available for online sale via Distribution, DBM, or guest-facing platforms such as the ecommerce platform, or GuestStay, Kiosk, and Guest Portal (link HERE).


🛠️ Process Overview

Upsells must first be created as Products within Rezlynx PMS. Once created, you can control where they are available, which rate plans they apply to, and how they appear online—all within the same system.


✅ Step-by-Step Instructions

Important: The product must be created in Rezlynx PMS before proceeding.
  1. In Rezlynx, navigate to System > Rates > Products.
  2. From the left-hand menu, select the product you wish to configure.
  3. Open the Distribution tab.
  4. Choose where the product should be available:
    1. Leave all boxes unchecked → PMS only
    2. Select Distribution options → Available via Distribution Hub, API, Guestline Web Services, and DBM
    3. Select Guest-facing options → GuestStay, Kiosk, and Guest Portal
  5. Select which rate plans offer this product:
    1. Click into the selection box and choose relevant rate plans or categories
  6. Set product availability rules:
    1. Always available (no restrictions), or
    2. Specify conditions such as:
      1. Date range
      2. Number of days before arrival
      3. Specific days of the week
  7. Configure payment settings for prepaid bookings (DBM only):
    1. Yes → Included in prepayment total
    2. No → Paid on arrival
  8. (DBM only) Adjust display order if required:
    1. Use “Edit Order” and drag items to rearrange
  9. Complete product details (right-hand panel):
    1. Product name (customer-facing)
    2. Description (up to 2000 characters)
    3. Optional: Use “Generate with AI” (ensure content is reviewed before saving)
    4. Optional: Add a strikethrough price to show discounts (DBM only)
  10. Upload an image using Add Image (drag and drop supported).
  11. Click Save to sync changes across Distribution.

🧠 Important Notes

  1. All upsell configuration is now managed within Rezlynx PMS—no updates are required in Distribution Hub.
  2. The “Charge on Prepayment” setting is only relevant for DBM.
  3. Products will automatically sync with Distribution after saving.
  4. Strikethrough pricing and display order adjustments are DBM-specific features.

🔗 Related Articles

  1. Ecommerce Platform | Guestline | Room configuration and best practice
  2. Ecommerce Platform | Guestline | Creating new rate plans
  3. Ecommerce Platform | Guestline | How do bookings with extras pull through to Guestline?



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