Ecommerce Platform | Guestline | How do payments going through onejourney work?

Ecommerce Platform | Guestline | How do payments going through onejourney work?

Your Ecommerce platform should be connected to a stripe account that you’ve set up during the onboarding stage.

All payments for any bookings through ecommerce platform are always taken through stripe. For rooms, this payment might be taken at the time of booking or at a deferred date depending on what payment options you have set up but either way, it will still be processed through stripe.

The payment, also referred to as ‘the deposit’ will be passed on to the PMS so you can see that it has been paid and how much has been paid.

You’ll be able to see this when you search for a reservation and look under ‘balances & deposits’. It will look similar to this for a full payment taken at the time of booking the order…



    • Related Articles

    • Ecommerce Platform | How to create a dynamic package

      You can now create fully integrating dynamic packages on your storefront for Rooms, Spa and Tables! Initial Set up PMS Setup Set up the rate in the PMS for the package. EMS Setup The spa component of an overnight dynamic package must be set up in EMS ...
    • Ecommerce Platform | Guestline | Room configuration and best practice

      Important: The majority of the build will need to be completed in the ‘Distribution’ section of Guestline. Ecommerce platform will be using the 'RoomlynxWS' channel so please make sure your rates have been exposed to this channel and your rooms have ...
    • Ecommerce Platform | Rates | Set up a minimum lead time restriction

      You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...
    • Ecommerce Platform | Guestline | Threshold closures

      Threshold closure is the ability to close out availability to a specific channel, the channel ecommerce platform uses is RoomlynxWS. It’s vital that you have these set up if you are a property with a smaller range of rooms per room category. You can ...
    • Ecommerce Platform | Payments not going through due to a restricted Stripe account

      Stripe is the payment gateway that will be used to process all your online payments. When you first created a Stripe account you would have had to upload business information and verify your identity. Every now and again, Stripe may ask you to ...