Ecommerce Platform | Guestline | How do payments going through onejourney work?

Your Ecommerce platform should be connected to a stripe account that you’ve set up during the onboarding stage.

All payments for any bookings through ecommerce platform are always taken through stripe. For rooms, this payment might be taken at the time of booking or at a deferred date depending on what payment options you have set up but either way, it will still be processed through stripe.

The payment, also referred to as ‘the deposit’ will be passed on to the PMS so you can see that it has been paid and how much has been paid.

You’ll be able to see this when you search for a reservation and look under ‘balances & deposits’. It will look similar to this for a full payment taken at the time of booking the order…

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