Ecommerce Platform | Contacting Support

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• Ecommerce Platform | Rates | Set up a minimum lead time restriction

  You may want to set up a minimum lead time restriction for your rates. For example, you have a rate that includes an experience and you'd like some extra time to schedule or prepare this for the guest. How to set up a minimum lead time restriction in ...

• Ecommerce platform | 'In progress' and 'Unconfirmed' bookings

  For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...

• Ecommerce Platform | Cancellations

  Our Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...

• Ecommerce Platform | Spa memberships

  Spa members can log in to ecommerce platform and see any members-only discounts on Treatments, Spa Days and Classes. We would advise sending an email from Premier to all of your members with the sign-in URL for your ecommerce platform along with ...

• Ecommerce Platform | Setting up Classes

  Before you can start setting up classes in ecommerce platform, the desired classes must be created as web-bookable group activities in Premier. Please double check that you are happy with the name and descriptions in Premier, including in the ...