⏱ Estimated time: 10 minutes
👤 Role: Ecommerce Administrators, Marketing Managers, Multilingual Content Editors
How to access the translation interface for specific products.
The process for inputting content in supported secondary languages.
How to save and verify translations across your storefront.
This process should be used once you have already coordinated with our Support team to enable additional languages on your platform. Use this to ensure your international guests can browse and book in their preferred language, which significantly improves conversion rates for overseas markets.
Key Logic:
Enabling a language is only the first step; the platform provides the framework, but the specific content (titles, descriptions, and inclusions) must be manually translated. This ensures that your brand voice remains consistent and professional in every language offered.
Initial Setup: Contact our Support team to enable the languages you require (e.g., French, German, Spanish).
Content Preparation: Have your translated copy ready for all items, including Spa Days, Room Rates, and Retail products.
Scope: Remember that translations must be added for every active item to ensure a seamless guest experience.
Translations are managed at the individual item level to allow for granular control over your content.
Log in to the back end of your Ecommerce platform.
Locate the desired module from the side menu (e.g., select Spa Days under the Spa heading).
Click Edit next to the specific item you wish to update.
Once the Support team has activated a language for your property, a language navigation bar will appear within the item settings.
On the General Settings page for the item, verify that the additional language tabs are visible at the top or bottom of the interface.
Scroll to the bottom of the page.
Click the Next Language button in the bottom right-hand corner.
The platform will present the same fields (Title, Description, etc.) but for the secondary language.
Fill out all required fields in the chosen additional language.
Ensure you translate all aspects, including "Inclusions" or "Terms," so the guest doesn't see a mix of two languages.
Scroll to the bottom of the page and click Save Section.
Repeat: Continue clicking Next Language if you have multiple active languages to update.
Don't Forget the Navigation: Translating products is vital, but remember to also update your Call to Action (CTA) buttons and Announcements (found under the Content menu) to ensure the entire guest journey is localised.
Manual Process: Adding a language to your site does not automatically translate your content. If you leave a translation field blank, the system may default to English or show an empty space. You must manually repeat this process for every single item available on your storefront to maintain a professional appearance.